CUSTOMER SUCCESS MANAGER

| Chicago

We’re here to ensure the advertising industry and the people in it are healthy and engaging positively and effectively with those around them. We’re here, ultimately, to improve the lives of people working in the media industry. And we take our responsibility seriously.
 

CUSTOMER SUCCESS MANAGER

ABOUT THE ROLE

Centro looking for enthusiastic and high energy Customer Success Managers to grow revenue and drive adoption of the Centro DSP, our RTB platform. Through strategic account management and relationship building, Customer Success Managers are responsible for bringing new revenue to the platform and growing existing revenue.

As a Customer Success Manager, you’ll own the partner relationship from the time of onboarding forward. You will partner with your clients to identify and meet their business objectives, and ensure success as they adopt a new platform. From training them on campaign set up and optimization, to defining packages and pricing, you’ll own the day-to-day and become an integral part of your clients’ digital strategy.

The successful candidate will be steeped in the world of digital advertising technology, and will help to grow revenue by providing raving fan support to our advertiser partners. Applicants for this job role should be highly comfortable and knowledgeable about the internet in general, have a background in sales or client services, and be highly confident in their ability to quickly learn about advanced software and technology.

ABOUT THE TEAM

The Customer Success team is the center of our customer operations, and is the driving force behind our sales and support. Through our ‘raving fan’ service philosophy, we provide above-and-beyond customer service to thousands of advertisers, agencies and other media-buying professionals. Members of this team enjoy the opportunity to gain deep insight into the online advertising world and grow their careers through continued education in the workplace.

CORE RESPONSIBILITIES

• Grow revenue across a dedicated book of Centro DSP clients – serving as the main point of contact.
• Work with Sales teams, Onboarding, Buying Services, Platform Support and Product teams to identify and satisfy customer needs.
• Own and develop strong relationships with our clients with raving fan service.
• Establish best practices to rapidly grow new client spend and follow-up on new customers as needed.
• Assist in improving efficiency throughout the support process.
• Review campaigns and provide detailed feedback to educate platform buyers.
• Educate partners on new features, products, technologies and best practices.
• Help realize client goals by customizing campaign setup and making optimization recommendations.
• Work with Centro’s internal ad operations team to service campaigns and provide high level of support post-sale.
• Provide business insights such as QBRs and other regular reports to help drive revenue and KPIs.
• Work closely with the digital point people on both buying (buyers/programmatic leadership) and sales (sellers, advertiser/agency leadership) sides to drive revenue and performance.
• Continually educate and develop programmatic buying knowledge and skills of your customers.

QUALIFICATIONS

• 3+ Years in Advertising Technology or related field
• 3+ Years sales experience in either direct sales, sales training or account management
• Experience in media planning, agency sales or planning or other advertising experience a plus
• Bachelor's degree (or higher) preferred
• Programmatic buying experience a plus
• Super-positive attitude, worthy of our ‘raving fan’ support philosophy
• Proven experience and ability to learn complex software applications
• Deep knowledge of online business practices
• Deep knowledge of DSP’s and the programmatic landscape, including data and ad serving such as DMPs, SSP, PMP and other acronyms
• Excellent written and oral communicator
• The ability to travel including some day and overnight trips
• Excellent organizational and time management skills
• Ability to thrive in a fast paced, ever-changing, startup environment
• Loves to solve problems and dig into challenges
• Dynamic presenter and public speaker
• Ability adapt quickly to a rapidly changing technology environment
• Proven communication & organization skills
• Experience with influencing and leading
• Team work
• Ability to delegate up and down the organization
Centro is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of race, gender, age, disability or any other basis protected under the law.

Centro is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of race, gender, age, disability or any other basis protected under the law. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • PixelmatorDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Oracle EloquaLead Gen

Location

The Chicago Loop is a great place to work, located in a central area of Chicago accessible to major public transportation, dining and shopping.

An Insider's view of Centro

How would you describe the company’s work-life balance?

Instead of balancing work and life, it’s about blending the two. As a parent, I may need to leave for part of the day or before 5. Everyone here understands and I don’t feel guilty. Even if I’m not sitting at my desk from 9-5, my work and my teams work will still be done on time. Centro is giving me the opportunity to live the best life I can.

Matt Klaers

Manager, Financial Reporting

How do you empower your team to be more creative?

There’s an incredible balance of freedom, drive, and fun that I’ve only experienced at Centro. On an engineering team retreat this summer, the plan was to code from 10 AM – 2 PM on a fun team-based competition and then go outside to enjoy the day. The team would not stop coding until 10 PM! Of course, this was followed by 6 hours of karaoke.

Mike

VP, software engineering

What are Centro Perks + Benefits

Centro Benefits Overview

While our people work to change an industry, we reward them with industry-leading perks. It’s not just about the free snacks and onsite yoga (although they help)—it’s about making sure Centrons feel happy, healthy and fulfilled when they come to work.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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