Customer Success Manager

| Chicago

About us

HealthJoy is a rapidly growing healthcare technology company on a mission to help employers and employees maximize the value of their benefits. Our platform provides members with a centralized benefits experience by combining a virtual healthcare assistant (JOY) and benefits wallet with telemedicine and concierge services. By integrating these services, members are guided to the right point of care, high quality and low cost physicians and facilities, and prescription savings. Additionally, JOY proactively helps members manage their health and understand the benefits they have elected.

Who We Are

We are a close knit Customer Success team passionate about delivering JOY to our customers and creating champions for life. 

Our team advises and guides our customers, ensuring they launch successfully, adopt it widely and are continually driving business value from HealthJoy. As a Customer Success Manager on the HealthJoy team, you'll provide our customers with a high level of customer satisfaction through building long-term strategic relationships, provide best-in-class on-boarding and training, and strengthen overall product adoption and engagement.

What You’ll Do

  • Build strong relationships with our enterprise customers to ensure they feel empowered to use HealthJoy independently, and are seeing value from our product

  • Manage customers through the entire lifecycle including onboarding and training new clients, as well as providing technical support to existing
  • Develop & refine company methodology, process and documentation guidelines related to implementation and ongoing customer success

  • You’re a teamplayer. Assist with onboarding of additional team members and provide ongoing training and development to create a highly proficient support structure for the Customer Success team

  • Provide proactive account analysis and identify incremental areas of improvement through NPS scores

  • Keep up-to-date on the latest patient/customer support technologies and industry trends to aid in our scaling efforts

What You’ll Need

  • 3+ years of account management or customer success type role at a SaaS company

  • Customer centric. You’re genuinely passionate about helping customers, serving as an advocate for their success

  • You’re a strong communicator; whether phone, email, in-person, with all audiences (from cross-functional teams to executives)

  • Proven track record of successfully managing executive relationships

  • Desire to work in a dynamic, fast-paced, high growth environment

  • Eager to learn the content used in benefits and healthcare

  • A strategic thinker with excellent project management skills

  • Proficient in Google applications and Salesforce

  • Bachelor’s Degree required

  • Willing to travel up to 10% of the time

HealthJoy Perks

  • Medical benefits with generous employer contribution to monthly medical premiums

  • HSA with company contribution

  • 401k

  • Stock options

  • Parental leave

  • Flexible PTO policy

  • Laid back work environment

  • Monthly company sponsored happy hours

  • Weekly instacart orders

  • Catered lunches every Friday

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • TensorFlowFrameworks
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • SendGridEmail
    • customer.ioEmail
    • PardotLead Gen
    • ZapierLead Gen

Location

We're in River North, a fashionable neighborhood that has plenty of shops, restaurants (inexpensive to gourmet,) and bars. Subway access within steps.

An Insider's view of HealthJoy

What's something quirky about your company?

HealthJoy was started in a house in River North that's blocks from our existing office. At one time, we had over 25 employees stuffed in that house. The co-founders lived in the 4th floor and would occasionally cook lunch for the team.

Rick

CMO

What's the biggest problem your team is solving?

As everyone knows, healthcare is overly complicated. People get these amazing health plans but are almost scared to use them. We are trying to make using healthcare as easy as possible. It's like you have an industry insider always accessible right from your mobile phone.

Khem

Director of Product Analysis

How does the company support your career growth?

One of my favorite parts about working at a startup is that there is no playbook-we’re creating new products, processes, and client experiences every day. Our corporate culture values individuals who come to the table with fresh ideas, and we empower team members with the autonomy and resources to execute when there’s a better way of doing things.

Sarina

Director of Customer Success

What is your vision for the company?

Our vision is to be America’s best healthcare and benefits guidance platform. We want to build an app where people can come anytime to understand, treat and save on their healthcare and benefits. We want to make the whole experience as simple as possible.

Doug

President and Co-Founder

What projects are you most excited about?

Bringing artificial intelligence to employee benefits is changing the game. The potential use cases for robust and efficient AI algorithms are enormous and can have a dramatic impact on how people get care. We have a three-year roadmap that's planned, some very exciting stuff.

Justin

CEO and Founder

What are HealthJoy Perks + Benefits

HealthJoy Benefits Overview

At HealthJoy, we take care of our people so they can take care of others. We offer a wide range of competitive benefits in areas including health, finance, convenience, time-off, and relocation. We work hard to foster a diverse, supportive and welcoming workplace in a casual environment. We also like to have fun!

Culture
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Disability Insurance
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Promote from within
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