Customer Success Manager at HealthJoy

| Chicago
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Why our work matters

The healthcare industry is notoriously difficult to navigate. One third of the over $3 trillion spent on healthcare annually results from this complexity, and more than half of Americans don’t get care because of the price tag. Our mission is to simplify the healthcare experience in a way that provides access to better care at a lower cost.

Since 2014, HealthJoy has been committed to revolutionizing the way people access healthcare. Through an easy to use app that brings together healthcare information and on-demand help, we enable people to be more informed and confident when making decisions about their healthcare. It’s no small feat, but our work makes a significant difference in people’s lives.

Our team has compassion and energy for the problems we are solving. We hold ourselves accountable and deliver on ambitious, meaningful goals. Putting egos aside, we commit to doing what it takes to bring positive changes to our users. Everyone plays a role.

Together we are building the future of healthcare. Join us!

Your role in our mission

We are a close knit Customer Success team passionate about delivering JOY to our customers and creating champions for life.

Our team advises and guides our customers, ensuring they launch successfully, adopt it widely and are continually driving business value from HealthJoy. As a Customer Success Manager on the HealthJoy team, you'll provide our customers with a high level of customer satisfaction through building long-term strategic relationships, provide best-in-class on-boarding and training, and strengthen overall product adoption and engagement.

How you’ll contribute

  • Build strong relationships with our enterprise customers to ensure they feel empowered to use HealthJoy independently, and are seeing value from our product
  • Manage customers through the entire lifecycle including onboarding and training new clients, as well as providing technical support to existing
  • Develop & refine company methodology, process and documentation guidelines related to implementation and ongoing customer success
  • You’re a teamplayer. Assist with onboarding of additional team members and provide ongoing training and development to create a highly proficient support structure for the Customer Success team
  • Provide proactive account analysis and identify incremental areas of improvement through NPS scores
  • Keep up-to-date on the latest patient/customer support technologies and industry trends to aid in our scaling efforts

Your background

  • 3+ years of account management or customer success type role at a SaaS company
  • Customer centric. You’re genuinely passionate about helping customers, serving as an advocate for their success
  • You’re a strong communicator; whether phone, email, in-person, with all audiences (from cross-functional teams to executives)
  • Proven track record of successfully managing executive relationships
  • Desire to work in a dynamic, fast-paced, high growth environment
  • Eager to learn the content used in benefits and healthcare
  • A strategic thinker with excellent project management skills
  • Proficient in Google applications and Salesforce
  • Bachelor’s Degree required
  • Willing to travel up to 10% of the time

HealthJoy perks

  • Medical benefits with generous employer contribution + dental and vision 
  • HSA with annual company contribution
  • 401k
  • Stock options
  • Pre-Taxed Transit 
  • Flexible PTO policy
  • Parental leave
  • Access to the HealthJoy app
  • Quarterly volunteer events
  • Monthly company sponsored happy hours
  • Weekly Instacart orders and catered lunches every Friday

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • microservicesLanguages
    • ErlangLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWS Frameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • GainsightCMS
    • SalesforceCRM
    • InsightSquaredCRM
    • MailChimpEmail
    • SendGridEmail
    • customer.ioEmail
    • PardotLead Gen
    • ZapierLead Gen

Location

We're in River North, a fashionable neighborhood that has plenty of shops, restaurants (inexpensive to gourmet) and bars. Subway access within steps.

An Insider's view of HealthJoy

What’s the vibe like in the office?

I look forward to coming to work every day. Everyone here is focused and eager to help each other grow which is so fulfilling. Our team has ambitious goals but we are very motivated to make an impact. We also make time to get to know each other through social events, quarterly volunteering and simply making time to sit down to eat lunch together.

Katherine

Sales Development Representative

What's the biggest problem your team is solving?

Our customers don’t have to navigate through the jungle of healthcare benefits alone. Every single day we are helping members make more confident and informed decisions while saving money. The impact is very real.

Angelique

Member Services Team Lead

How does the company support your career growth?

I've been in organizations of all sizes and what drew me into the start-up world was the opportunity to expedite my career development by taking on responsibilities for which larger organizations would have built out teams. Not to mention, collaborating with individuals in the organization that are similarly driven to succeed.

Nirav

Controller

What is your vision for the company?

Our vision is to be America’s best healthcare and benefits guidance platform. We want to build an app where people can come anytime to understand, treat and save on their healthcare and benefits. We want to make the whole experience as simple as possible.

Doug

President and Co-Founder

What projects are you most excited about?

Bringing artificial intelligence to employee benefits is changing the game. The potential use cases for robust and efficient AI algorithms are enormous and can have a dramatic impact on how people get care. We have a three-year roadmap that's planned, some very exciting stuff.

Justin

CEO and Founder

What are HealthJoy Perks + Benefits

HealthJoy Benefits Overview

At HealthJoy, we take care of our people so they can take care of others. We offer a wide range of competitive benefits in areas including health, finance, convenience, time-off, and relocation. We work hard to foster a diverse, supportive and welcoming workplace in a casual environment. We also like to have fun!

Culture
Volunteer in local community
We participate in quarterly volunteer event from mentoring students to preparing food at a community center. What will we do next? Our employees choose the causes that matter the most to them.
Eat lunch together
Intracompany committees
Our team is passionate about diversity & inclusion, building a positive company culture, physical & mental wellness and more. Team members are empowered to take ownership and drive change.
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
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