As a successful Customer Success Manager at STATS, you'll build and manage meaningful client relationships with a consultative approach.

What You'll Do:

• Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and overseeing holistic customer satisfaction
• Establish relationships with stakeholders and across the customer organization, planning and driving ongoing account strategy
• Work with clients to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals
• Proactively manage assigned clients to enable success throughout the customer lifecycle, ensuring best practices and methodologies that will drive client engagement, business outcomes, and maintain renewal and retention rates
• Establish a trusted/strategic-advisor relationship with each assigned client and drive continued value of our products and services
• Identify opportunities for on-boarding and customer training needs to ensure adoption and success with STATS products
• Understand and anticipate customer's need and goals then track customer progress and help develop creative solutions or strategies
• Gather product feedback and act as advocate for your client-base with internal development and product teams
• Verify contracts, review deliverables and ensure terms and conditions are aligned with business policies
• Collaborate with Sales other internal teams on customer interactions and engagements
• Conduct business reviews with customer to discuss overall account health, including benchmarking, adoption trends and best practices

 What You'll Need:

• Bachelor degree in business, marketing or related field
• 3+ years of customer success or related experience with a proven track record of success
• Ability to prioritize, multi-task and efficiently respond to multiple clients
• Demonstrated ability to manage time and competing interests
• Strong communication and presentation skills
• A passion for sports and desire to impact the way these sports are consumed
• Familiarity with data delivery methods such as XML and Restful API preferred