Job Description Summary

The primary objective of the Customer Success Manager is to work with the GVP and NAM’s as well as the client in addressing operational and service management issues associated with the National Account Group. This role is also a subject matter expert in CCC products and in expressing their value propositions.

Job Duties

• Support NAMs in meeting specific client needs in managing an account
• Acts as interface among NAMs, Field Consultants, and service organization in tracking down and resolving status of open client issues. Follows-up and closes issue with clients
• Develop operational scorecards for each designated account
• Support sales management process (e.g. pipeline report, call report monitoring etc. for designated accounts)
• Provide and review management reporting with users and their management providing insight
• Monitors account service plans to reduce issues and detect competitive threats Interpret data, analyze results using statistical techniques and provide ongoing reports
• Identify, analyze and interpret trends or patterns in complex data sets

Qualifications

• 4-year degree or equivalent work experience required
• 2-3 years of service experience preferred
• Knowledge of the Insurance Industry preferred