Showpad
Showpad helps prepare sellers, engage buyers, and optimize performance with insights.
Chicago, IL

Customer Success Manager at Showpad

| Chicago
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About Showpad

Showpad is the leading sales enablement platform for the modern seller. Showpad’s all-in-one platform empowers sales and marketing teams to engage buyers through industry-leading training and coaching software and innovative sales content and engagement solutions.

At Showpad, personalities and cultures connect across oceans to create something extraordinary. As a top 10 software company in the Inc. 5,000 Europe list, Showpad is changing the game when it comes to sales enablement. Our employees create the engagement and impact that drives our success as we expand globally.

In the morning, we’re drinking San Francisco cold brew coffee with a side of Portland doughnuts – English scones for afternoon tea, and in the evening we’re toasting success with Belgian tripel Westmalle to a Chicago house tune.

About the position

The Customer Success Manager is a trusted partner and advisor to Showpad’s customers, ensuring they achieve their desired business objectives with the Showpad product. You will be responsible for driving customer adoption and success through strategic management, sharing best practices, making adoption recommendations, and building customer relationships. The success of this role means higher customer satisfaction, retention and expansion of Showpad business.

Key Responsibilities as a Customer Success Manager at Showpad

  • Serve as the primary point of contact for assigned book of business
  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value
  • Partner with internal Showpad stakeholders to align account activities with the customer's business case and strategy
  • Prepare and educate customers on new features and releases
  • Conduct Quarterly Business Reviews
  • Manage and execute customer renewals
  • Identify any customer risks, and collaborate with internal teams to remediate and ensure a successful renewal
  • Partner with the sales team to properly grow accounts
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all Showpad functional areas

Skills and Qualifications we are looking for

  • 5+ years of customer-facing experience in a SaaS organization
  • 3+ years of Customer Success Management (CSM) experience, handling customers directly with the responsibility of renewing and growing a book of business
  • Desire and ability to be a hands-on contributor
  • Excellent communication skills, including ability to problem-solve and solution on your feet
  • Proactive and growth-oriented mindset
  • Experience with JIRA, Salesforce, Gainsight preferred
  • 15% Travel 

What you can expect from Showpad

Focus on Impact and Growth

We are building the future in sales and marketing where every sales person is successful. As an international scale-up, we aim for yearly double digit growth that opens many opportunities. We want people who thrive in a fast-paced, performance-driven company, who are not afraid to stretch themselves in a fun environment, and focus on impact and growth.

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Where we are

Centrally located in the Loop and easily accessible for all commuters with tons of options for lunch.

Technology we use

  • Sales & Marketing
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen
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What are Showpad Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

An Insider's view of Showpad

What’s the vibe like in the office?

The vibe in our Chicago office is unlike any other startup I've ever been a part of. Everyone is smart, humble and effective. Even though we are all busy, everyone is always willing to offer help or guidance - even if it outside of their wheelhouse. We all genuinely enjoy each other's company and want to see our teammates succeed.

Grace

Operations Manager

How does the company support your career growth?

Showpad does a great job communicating about open opportunities across the organization. Even more importantly, they're willing to work with you to find the right fit for your skills and your career goals. Showpad sets you up for success and that's what sets Showpad apart. They care about your career path as much as you do!

Dustin

Associate Solutions Engineer

What is your vision for the company?

At Showpad, we know that the best buyer experience wins. Our mission is to empower sales and marketing to sell the way buyers actually want to buy.

Louis

President & Chief Product Officer

Showpad Careers in Chicago
12

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Salesforce Administrator

Showpad
Chicago
21 hours ago
+47
Showpad is hiring a Salesforce Administrator to join our Revenue Operations team. You will be the primary dedicated resource for SFDC advocacy internally, responsible for maintaining our Salesforce instance and integration with other platform applications (e.g. Marketo, Inside View, Lean Data, Groove,etc), amongst a team of peers focused on development, analysis, project management, and enablement for our global organization.  You will participate in the design of custom objects, workflows, loading and management of data in the system and the overall architecture of the Salesforce instance. Additionally, the Salesforce Administrator will assist with change requests and support requests. The Salesforce Administrator will keep current on Salesforce best practices and new features that may be implemented as part of any related project. We'll rely on your experience and your broad and deep knowledge of the various modules of Salesforce to surface both standard and creative solutions to meet those needs.

Growth Account Executive

Showpad
Chicago
1 day ago
+47
Close new business consistently at or above quota level. Follow up on highly qualified inbound leads. Outbound prospecting for global accounts. Build relationships with prospects and internal stakeholders to grow new business. Work collaboratively with marketing and technology departments to execute sales strategy, as we introduce enhancements to existing solutions and/or release new products. Bring your strategies and ideas to advance our company’s values and vision for the future.

Solutions Engineer

Showpad
Chicago
3 days ago
+47
As a Solutions Engineer you will play an essential role in Showpad as you will have a massive impact on its growth. Our sales team shares the Showpad success story with organizations around the world and helps them understand the value Showpad offers to align Sales and Marketing. As an additional resource to the Sales team, the Solutions Engineer role is vital to assisting the Sales team grow.

Senior Director, Customer Success

Showpad
Chicago
6 days ago
+47
We are currently seeking a customer-centric professional with a motivational management style and analytical skills who is passionate about customer advocacy. You will be responsible for leading the North American-based Customer Success Management team, serving as an advocate and a liaison between our customers and our internal Showpad teams. The team’s primary responsibility is to manage, renew, and grow our existing customer base.

Revenue Operations Specialist, US

Showpad
Chicago
6 days ago
+47
The Senior US Revenue Operations Specialist supports the US Revenue team in every aspect of the execution of our sales go-to-market strategy. This role will become the "go-to" problem solver and thought partner for the US sales teams and management, delivering recurring operational execution alongside dynamic project work. The Senior Specialist will be responsible for the development of regional sales operations deliverables, supporting strong operating rhythms of planning, execution and performance reviews. The right candidate possesses domain expertise of SaaS business models.

Technical Solution Architect

Showpad
Chicago
6 days ago
+47
As a Technical Solution Architect at Showpad, you’ll build technical relationships with customers of all sizes and operate as their trusted advisor, ensuring they get the most out of their Showpad solution at every stage of their journey. You’ll manage the overall technical relationship between Showpad and our customers, making recommendations on architecture, integrations, extensions and innovations. Internally, you will be the voice of the customer, sharing their needs and wants to inform the roadmap of Showpad features.

Senior Frontend Engineer (Angular)

Showpad
Chicago
1 week ago
+47
As a Senior Frontend Engineer at Showpad, you will have a big impact in how customers interact with and experience our Coaching and Training product. You will work in a co-located cross-functional team with other engineers of varying disciplines to deliver software solutions. You will have access to, and input in, our organization-wide Frontend Guild, where engineers from all teams come together to share ideas, decisions, and improvements to our mature Angular monorepo. Our frontend engineering team strives to always use the latest technology and techniques to solve our customers’ problems. By joining our team, you will contribute to one of the key factors that makes Showpad’s products stand out from our competition.

Enterprise Account Executive

Showpad
Chicago
1 week ago
+47
Close new business consistently at or above quota level. Serve as a brand enthusiast for Showpad’s products and solutions. Follow up on highly qualified inbound leads. Work closely with your BDR on strategy within your segment. Outbound prospect into your segment. Build relationships with prospects and internal stakeholders to grow new business. Work collaboratively with marketing and technology departments to execute sales strategy, as we introduce enhancements to existing solutions and/or release new products. Bring your strategies and ideas to advance our company’s values and vision for the future.

Business Development Representative

Showpad
Chicago
1 week ago
+47
Strategize with sales on companies to target. Find the relevant contacts within those companies and reach out via email, phone, and LinkedIn. Build up connections and educate your target audience on mobile sales enablement. Qualify prospects & set up meetings for sales. Collaborate with Marketing to ensure a constant flow of quality leads. Work towards a quarterly sales target.

Principal Product Manager

Showpad
Chicago
1 week ago
+47
About Showpad At Showpad, we empower others to be at their best. As a business, that means the Showpad sales enablement platform allows revenue teams to engage buyers through industry-leading training and coaching software as well as innovative sales content and engagement solutions. We provide sales and marketing with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences.  Founded

Customer Success Manager

Showpad
Chicago
1 week ago
+47
The Customer Success team is on a mission to help customers grow by driving value, delivering top-notch support, challenging the status quo and working out creative solutions to our customers’ problems, every single day. To achieve this goal, we’re looking for a passionate Customer Success Manager to make the difference between great and excellent.

Sales Enablement Program Manager 

Showpad
Chicago
2 weeks ago
+47
Showpad is growing fast and we are looking for a Sales Enablement Program Manager to help us scale the Sales Organization. As a Sales Enablement Manager, you will help design, create and deliver training, certification, and sales performance improvement initiatives. In doing this, you coordinate between different departments to ensure alignment of initiatives with the company’s objectives.