Customer Success Manager

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Description

About Keeper: 

Keeper Security is transforming the way businesses and individuals protect their passwords and sensitive digital assets to significantly reduce cyber theft.  As the leading password security platform, Keeper helps millions of people and thousands of businesses substantially mitigate the risk of a data breach. Keeper is SOC 2 Certified, ISO 27001 Certified, and utilizes best-in-class encryption to safeguard its customers.  

Job Summary: 

As a Customer Success Manager, you will work with an established client base and be responsible for maintaining and growing sales from these accounts using our industry-leading solutions. 

Responsibilities:

  • Responsible for managing the overall account relationship. Works with clients to negotiate contract renewals, cross-sells and upsells.

  • Protect and defend annual revenue and customer base.

  • Utilizes detailed knowledge of products and thorough knowledge of clients business to consult and provide solutions that will increase value.

  • Ability to sell on value in a highly competitive market. Consult with clients on best practices.

  • Liaise with technical support when necessary.

  • Keep accurate, detailed records of all sales activity in CRM (Salesforce.com).

  • Assist the customer in executing transactional opportunities.

  • Accountable for maintaining and growing assigned accounts by building relationships, solution selling, and closing.

  • Identifying decision-makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer.

  • Stay current with market/industry dynamics, competition, market pricing, and vertical market requirements, etc. to be best positioned for success in the growth and development of assigned accounts.

  • Responsible for updating relevant customer information - including but not limited to activity, funnel, opportunity updates, maintenance of monthly goals, customer proposals, and customer contracts.

  • Acquires and grows strong knowledge of products and services

  • There will be a high volume of activity to manage and support with a need for excellent organization skills

Qualifications

Minimum Requirements: 

  • Quota carrying technology sales or business development experience

  • Experience driving technology adoption and creating long term account strategies

  • Demonstrated success in identifying, developing, negotiating, and closing

  • Experience working with and presenting to C-level executives, IT, Cyber-security executives

  • Bachelor's Degree or equivalent experience required.  

  • 2 to 4 years of B2B sales experience, SaaS technology preferred. 

  • Strong business acumen and presence; comfortable selling at business owner levels


 

Preferred Requirements: 

  • Large account management or project management experience

  • A proven track record for closing large and mid-size companies

  • Ability to adapt, overcome objections, and learn complex solutions

  • Ability to effectively present a solution to the client at all levels to demonstrate business impact

  • Goal-oriented, determined and target driven

  • Proficient in Microsoft Office suite Salesforce experience preferred

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages

Location

Great West-Loop Chicago office with roof top deck access (and an office in sunny El Dorado Hills, CA for those who love the West Coast)

An Insider's view of Keeper Security, Inc.

What's something quirky about your company?

We've got some really great personalities in the office, nicknames, inside jokes, etc. Everyone's a big family and we care about each other. I think the quirkiest part about Keeper has to be the people. You're not going to find people like Noah with his dad jokes, Geary the Navy Seal, or Giles doing spot on impressions of everyone just anywhere!

Anne

Senior Inside Sales Representative

What projects are you most excited about?

As far as the most rewarding aspect of my work... that would be seeing the immediate result of what we do, such as seeing the new features we build getting great user reception or watching revenues tick up.

Ibrahim

Software Engineering Team Lead

What makes someone successful on your team?

We’re fortunate to have very special people working at Keeper. They make a sensational product, give our customers awesome support, and have an amazing sense of respect. People who strive for perfection and want to make tomorrow better than today will do very well here. That’s what makes Keeper the best!

Darren

CEO & Co-founder

How do you empower your team to be more creative?

I strive to provide transparency to my team on expectations and how they're performing. As long as they're meeting expectations I encourage them to get creative - there is no perfect process and the best innovation comes from trial and error! With a company growing as quickly as Keeper, there's limitless opportunity to grow and develop new skills.

Connor

Business Sales Development Manager

What projects are you most excited about?

I love the ownership I have to manage marketing campaigns that drive measurable results and grow our business. I see my work in the finished product. Also, there isn’t any red tape here, and we’re encouraged to improve all aspects of the customer journey. I feel awesome about the positive impact our products have which keep our customers safe.

Dan

Director, Digital Marketing

What are Keeper Security, Inc. Perks + Benefits

Keeper Security, Inc. Benefits Overview

Keeper offers a respected work-life balance and a career you can sink your teeth into. You'll work alongside people with a positive attitude who are empowered to make a difference and collaborate with the smartest people on the planet.

Benefits and job perks make a huge difference. At Keeper, we believe benefits are a meaningful piece of the total value proposition and part of what makes Keeper great!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Fitness Subsidies
Professional Development Benefits
Promote from within

Additional Perks + Benefits

Show Stoppers - A respected work-life balance • A career you can sink your teeth into • Work alongside people with a positive attitude who are empowered to make a difference • Collaborate with the smartest people on the planet • Help dominate the cybersecurity industry which is at the center of attention around the globe.

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