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Customer Success Operations Associate

| Chicago

Customer Success Operations Associate

About G2

G2.com is revolutionizing the way businesses discover, buy and manage software and services. More than three million users per month rely on G2 to help them find and buy the best software for their businesses. The platform has 650,000 reviews, and $100M in total funding through our investment partners: IVP, Accel Partners, LinkedIn, Emergence Capital, Pritzker Group, Chicago Ventures, Hyde Park Ventures, industry leaders and founders.

About the Role
G2 is looking for driven, analytical Customer Success Operations Associate to assist in optimizing and analyzing the day-to-day success of the customer success organization. The position will involve refining processes and working directly with team leadership and individual contributors to drive success. The ideal candidate is a self-motivated problem solver.
Responsibilities

  • Build and maintain Salesforce dashboards and reports to track performance
  • Build and maintain functionality in Hubspot as well as NPS system to solicit and track customer feedback
  • Assist team with use of systems
  • Optimize practices and processes across the org
  • Collect metrics and key performance indicators


Requirements

  • Bachelor’s degree
  • 1+ year of operations experience
  • Logical and analytical with a strong attention to detail
  • Proactive self-starter and ability to work independently in a fast-paced environment
  • Process oriented
  • Experience with Microsoft Excel
  • Experience with Salesforce
  • Experience with Hubspot

Why we love G2
G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. G2 is a place where people can be authentic and grow, find meaning and passion in work, and be motivated to succeed by a supportive group of coworkers. We pride ourselves on creating an environment where people can enjoy coming to work every day, by supporting our employees in their professional and personal lives.
Our Process
We encourage all candidates to review the interview process section on our careers page to best prepare themselves on what to expect as a candidate of G2.

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Technology we use

  • Engineering
  • Sales & Marketing
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

20 N. Upper Wacker Dr. Suite 1800, Chicago, IL 60606

What are G2 Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. We also provide 12 weeks of leave for the secondary caretaker.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Promote from within

Additional Perks + Benefits

Extensive medical insurance and dental insurance; Free vision, long-term and short-term disability and life insurance. Frequent team and family events. Companywide hack-a-thons and team trips. Beer Fridays. Flexible schedule. Stock options. Macbook and latest technology.

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