Customer Success Representative at Tempus

| Chicago
Sorry, this job was removed at 11:21 a.m. (CST) on Tuesday, November 24, 2020
Find out who's hiring in Chicago.
See all Operations jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

 Responsibilities:

  • Act as a link between external customers and internal operations, while demonstrating a positive and professional image through phone and e-mail communications with providers and care teams
  • Successfully manage high volume of client-facing interactions and establish strong rapport with partners
  • Use problem solving skills to create and offer solutions to customers of varied complexity
  • Provide support and education to customers about Tempus products and services
  • Document all communication and maintain appropriate records and maintain a database of client information
  • Lead/assist in clinical data for Tempus-sequenced patients
  • Work in a team towards group goals regarding client growth and operational efficiency

Required Knowledge and Skills:

  • 4 year college degree, preferably in Biological Sciences or a similar discipline
  • Exceptional written and oral communication skills, with high level of professionalism
  • Ability to understand and communicate scientific and/or technical information
  • Ability to work well under pressure and maintain a professional and positive demeanor
  • Adaptable to changing procedures, policies and work environment
  • Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy
  • Proven initiative and ability to work as part of a high-level team while working independently on mission-critical tasks
  • Speedy & adaptable learner with general office equipment and software knowledge and computer proficiency


#LI-SH1
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • AWSLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • tableuAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

600 WEST CHICAGO AVENUE, Chicago, IL 60654

An Insider's view of Tempus

What makes someone successful on your team?

We value creativity in ideation, autonomy in execution, and a healthy tendency to always question the status quo.

Ash

Lead Data Scientist

What are Tempus Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
More Jobs at Tempus60 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
Legal
Marketing
Operations
Product
Sales
Content
Developer
new
Chicago
Product
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Content
new
Chicago
Developer
new
Chicago
Marketing
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
Operations
new
Chicago
Marketing
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Product
new
Chicago
Product
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Tempus's full profileSee more Tempus jobs