Customer Success Representative

| Chicago
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We are looking for one more driven and capable Customer Success Manager to help launch our Customer Success Department. This is a chance to get in at the ground floor of a fast growth organization where you will be able to carve your own path and accelerate your career. You will work with both the sales and operations teams to  on board new restaurant clients and provide the best experience possible for their roll out. If you are process oriented person who is passionate about the hospitality industry, we think you may be a great fit for our team!
 

What You’ll Do:

• Handle daily client on boarding calls

• Proactively attack roadblocks that may damper the client experience

• Work with a cross-functional team of sales, marketing and operations team at Chowly

• Conduct regular outreach to current clients to assist them with fully realizing the value of our service

• Execute all required tasks on time and with high quality results

• Achieve monthly or quarterly targets related to client experience and traction/retention metrics

• Deepen relationships with our clients as well as POS and Third-Party Delivery Partners

• Become an expert in our technology and processes to assist clients whenever needed
 

What You’ll Need:

• Exceptional listening, communication and organizational skills.

• Coach-ability, interest in implementing feedback, and dedication to improvement of your craft

• An infectiously positive attitude and drive to win clients trust and meet expectations

• Desire to build and maintain long-term professional relationships

• Restaurant industry or hospitality experience preferred

 

What We Provide:

• Industry standard salary to go along with unlimited bonus potential

• Health Club Reimbursement

• Commuter Benefits

• Medical, Dental and Vision Benefits

• 401k

• Unlimited Vacation Policy

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • Ember.jsFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • AxureDesign
    • JIRAManagement
    • TrelloManagement
    • GitLabManagement
    • SalesforceCRM
    • MailChimpEmail
    • HubspotEmail
    • WuFooLead Gen

Location

We're located right in the Loop of Downtown Chicago! Close to the Lake CTA stop and tons of great lunch spots!

An Insider's view of Chowly Inc.

What’s the vibe like in the office?

The vibe in the Chowly office is truly electric. To walk into an office full of smiling faces and laughter everyday makes me excited to come in every morning. I have never worked somewhere where every single team member is passionate about the product and the company.

Mallory

Configuration Specialist

How do you collaborate with other teams in the company?

Depending on the project, I find myself collaborating with implementation teams, enterprise account managers, or product development. We communicate through a number of different mediums including slack, email, and in person. Every project is different, and success strongly depends on cohesive and efficient teamwork.

Alex

Enterprise Account Executive

What makes someone successful on your team?

I think you need to be excited to learn, ready to help coworkers and have a sense of humor. I walk into work each day ready to learn about our clients and how our work benefits their operations. We work collaboratively and individuals are always sharing their knowledge. Team members are always willing to answer questions and pass down information.

Morgan

Data Integration Specialist

How do you make yourself accessible to the rest of the team?

We strive to have an open door policy at Chowly. Any team member can schedule time with leadership to share ideas, innovations, or talk about a recent challenge or struggle. This accessibility allows us to change and grow organically which drives teamwork across all levels.

Joe

COO

How would you describe the company’s work-life balance?

Chowly has provided me with a work environment that feels like a dream. I have to remind myself I'm at work. If you’re looking for a company with good pay, great benefits, amazing leaders, a comfortable environment, constant motivation, lovely team members and the freedom to work without being micromanaged while still having support, come to Chowly

Kristina

Financial Director

What are Chowly Inc. Perks + Benefits

Chowly Inc. Benefits Overview

At Chowly we offer a wide variety of benefits listed below.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Some additional perks after work are happy hours, potluck dinners, and local activities.

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