Customer Success Representative

| Chicago

OneSpan is looking to hire talented professionals to contribute to our talented team and leadership position. We help organizations create a better customer experience and close business faster by making business digital on any mobile device, anytime and anywhere.

Want to join a company where you make a difference every day in customer’s lives?

Join one of the fastest growing companies and industries driving innovation and digital strategy. By 2020, Forrester Research predicts the majority of transactions will start on a mobile device. Become part of our team as we lead the transformation to personalized digital interactions

Key responsibilities and duties 

  • The Customer Success Assistant position is primarily responsible for data entry into SFDC coupled with a small amount of customer communication via phone.Inputting renewal opportunities into SFDC.
  • Interacting by phone and email with key personnel up to, and including, C-Level executives.
  • Entering data into SFDC for new opportunities.
  • Acquiring and maintaining a working knowledge of the capabilities of OneSpan Sign.

Qualifications 

  • Qualification experience in high tech environment.
  • Motivated and competitive with desire to move into field sales.
  • Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable).
  • Organized and process driven.
  • Thrive on working in a fast-paced environment.
  • Strong work and/or internship experience.
  • Effective when working independently and in team environments.
  • Business Acumen.
  • Desire to work in the tech industry with a growing company. 

Why OneSpan

OneSpan offers the best of both worlds – a solid foundation that only an established global enterprise can provide, with the energy and creativity of an innovative start-up. In every role at OneSpan, you’ll contribute to the success of the most advanced security and e-signature technologies, and have opportunities to grow. You’ll continue your hands-on education through formal training and informal programs.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries

Location

Our company is in the heart of downtown with easy access to public transportation, bars and restaurants. Plus we have amazing views!!

An Insider's view of OneSpan

What's something quirky about your company?

My co-workers are not just those sitting next to me. I collaborate with people from around the world on a daily basis.

Tim

Website Manager

What does your typical day look like?

Some days, even before 9 a.m., I’ll speak to a product manager in France, a sales rep in Turkey, a marketing colleague in Montreal, and a business solutions manager in Belgium. I’ve never had the pleasure of working with such a wide variety of people and cultures. It makes OneSpan truly unique in my career.

Sam

Product Marketing Manager

What are some things you learned at the company?

Collaboration is key. Cross-departmental meetings are designed to help us align on challenges. We all unite to overcome any difficulties, where it feels like I’m helping them as much as they are helping me. Working together is one of OneSpan’s biggest values. Not only does the company preach teamwork, but it really values it.

Richa

Enterprise Data Analyst

What is your vision for the company?

We will transition from a software-based offering to a services offering, which will allow our customers to consume identity verification and authentication in simple and cost-effective way. Our ability to keep up and excel in the delivery of security-as-a-service will require a concerted effort by the company and its people to be increasingly agi

Scott

Chief Executive Officer

What makes someone successful on your team?

A passion for teamwork and desire to work collaboratively with a focus on the future; a strong desire to roll up their sleeves and think beyond their job description; a drive to put customers above all else; and a compulsion to learn and grow rather than maintain the status quo.

Tracy

Chief Human Resources Officer

What are OneSpan Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Beer & wine happy hours!
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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