project44
Our mission is to usher in a new era of trust and predictability to transportation and logistics.
Chicago, IL

Customer Success Specialist at project44

| Chicago
Sorry, this job was removed at 11:14 a.m. (CST) on Tuesday, September 15, 2020
Find out who's hiring in Chicago.
See all Operations jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there! 

Why project44? 

  • Take an inside look into our culture!  
  • Ranked 2nd most innovative company by FreightWaves in 2018 and 2019 (right after Amazon who is our customer) 
  • “Best Places To Work” by Built In Chicago  
  • Our culture is more than a ping pong table, but we do host quarterly ping pong tournaments

Description:

You are looking for your next opportunity as a Customer Success Specialist and are passionate about analyzing data and leveraging the insights to drive value to your customers! You will have the autonomy to strategically create new solutions to customer problems and be responsible for communication across the organization. You will be accountable for making sure our customers have a world-class customer experience. This is a critical role in the organization and embodies one of our core values to “Obsess over the Customer”. You own the success from implementation through the ongoing lifecycle of the relationship. This requires working across the organization including, but not limited to; customer business reviews, ongoing feedback loop to Product, and customer education.

What you’re most excited for:

  • Partner with customers to develop strategies for to ensure best use of the product and help them achieve maximum value from our services
  • Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams
  • Form relationships at multiple levels across the organization and educate the customer on new product introductions and features to drive optimal product use
  • Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests
  • Monitor customer health and risk. Develop and execute success plans when as required working with customer support, product development and engineering
  • Facilitate Quarterly Business Reviews with customers
  • Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction
  • Identify opportunities for upsell alongside sales and account management team
  • Maintain up to date knowledge of logistics industry, EDI, and blockchain 

Requirements & Preferred Skills:

  • Experience working with fast-growth technology company, preferred
  • Experience in business consulting or supply chain strongly preferred
  • Experience working with enterprise customers in customer-facing roles including Account Management or Customer Success
  • Experience working with a SaaS or platform product, preferred
  • Comfortable presenting to leadership and in a large group
  • Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done
  • Highly organized with a strong sense of urgency to meet deadlines
  • Some travel for key customer meetings and events

About project44

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.  



See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

Located in the iconic art deco Merchandise Mart on the Chicago river and central to high energy restaurants, retail, and accessible public transit.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ReactLibraries
    • SpringFrameworks
Previous
Next

What are project44 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within

An Insider's view of project44

What’s the vibe like in the office?

When I interviewed, I was instantly attracted by the company culture, its ambiance, liveliness, and healthy vibe. I was impressed with the charisma and enthusiasm of every person I met. Our teams are highly motivated and diverse talent bringing unique experiences and knowledge with them. The vibe is upbeat driven collaboration!

Ravneet Sidhu

Senior Software Engineer in Test

How do you collaborate with other teams in the company?

From the start, I could tell that project44 was special; we're a group of really smart people who come together with the ability to experiment, try new things, and collaborate.

Portia LaMotte

Digital Marketing Manager

How does the company support your career growth?

There is no set track for career growth so you can take advantage of a lot very quickly. You can work on different projects and teams, develop new processes, build and improve something internally - you are able to advance and get real hands on experience.

Nate Puskaric

Strategic Account Executive

What is your vision for the company?

We are ultimately building a world supply-chain network that fits within a much broader vision of applying modern technology, data science, and data flow technologies to an industry that's as old as time.

Will Hansmann

CTO

What are some social events your company does?

I love being apart of our Culture Committee. If you have an idea, you're encouraged to share! The committee includes team members across the company and we regularly host events like potlucks, lunch and learns, company outings, volunteer events, intramural sports, & happy hours. The people that I work with are the best- never a dull moment.

Marc Harland

Carrier Onboarding Lead

project44 Jobs in Chicago
23

All Jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR + Recruiting
Internships
Operations
Product
Project Mgmt
Sales
Content
Tap to close

Technical Writer - Contract

project44
Chicago
35 minutes ago
+40
You’ll be the go-to technical writer for creating comprehensive product documentation that’s accurate, concise and effective. As a Technical Writer, you thrive at writing conceptual overviews and procedures, reading and writing example code and updating help center queries and FAQs. You’re a key link between Engineers, Product Managers and Marketing, tying together many vital but disparate parts of the project44 ecosystem.

Associate Product Manager

project44
Chicago
19 hours ago
+40
Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!    Why project44?   Take an

DevOps Engineer

project44
Chicago
3 days ago
+40
You would be joining our fast-growing DevOps team in downtown Chicago! You will help evaluate and choose emerging technologies - containers, auto-scaling, self-healing capabilities, performance and code quality tooling, etc. You would determine the right tool for the right task. You will analyze and improve the reliability, scalability, and efficiency of our systems through both automation and code development within the dev teams. You’re an empathetic engineer who will drive DX (Developer Experience) improvements through automation and standardization - (Push button deployments, Automated Rollbacks). You will champion security practices and protective design. Lastly, you will triage platform issues responding to automated alerts/pages, perform advanced troubleshooting and monitoring of our systems to ensure SLA and capacity requirements.  

Product Operations Manager – Analytics

project44
Chicago
5 days ago
+40
At project44, the Product Operations Team’s goal is to ensure we create the right products that move our business forward. As a Product Ops Manager you’ll be at the intersection between Tech, Ops and our Customers throughout the product process. They work closely with both internal and external cross-functional partners to surface, prioritize, test, rollout and iterate on products. This team member will be the analytics back bone of the Product Operations team by being a data guru who’s willing to roll their sleeves up to extract valuable analytics insights. 

Director, Production Engineering

project44
Chicago
1 week ago
+40
You are looking for your next position as a Director of Product Engineering and you are passionate about working in the SaaS space. You have an interest in data and product monitoring and alerting. You will directory report to our CTO and manage a global team of Engineers. 

Front End Software Engineer

project44
Chicago
1 week ago
+40
You are looking for your next position as an experienced Font End Software Engineer and you have a passion for User Experience and expertise needed to execute front end development for our product interfaces. This role reports directly our Engineering Manager and will work closely with counterparts on the Engineering team to ensure successful front-end delivery.

Sr. Engineering Manager

project44
Chicago
1 week ago
+40
project44 is looking for a Senior Engineering Manager to join (and lead) our engineering team in downtown Chicago. You will work in a fast-paced, Agile environment, leading teams that are designing, building, and implementing scalable micro-service systems consumed by companies around the world.  If the idea of processing tens-of-thousands of requests per-second in a fast-paced, data-driven environment sounds like fun, this is the place to be.

TechOps Intern

project44
Chicago
1 week ago
+40
project44 is seeking an Intern, TechOps, to join our team in downtown Chicago! As an Intern, TechOps, you'll help support our global support organization in tier 1 tech related tasks. If you consider yourself an empathetic, independent, collaborative individual with a knack for troubleshooting IT problems, keep reading!

Sr. Director of Alliances/Channels

project44
Remote
1 week ago
+40
Partners are the backbone of project44’s growth and success. In an industry built on deep relationships and trust, the Sr. Director of Alliances/Channels will be responsible for managing and growing project44’s financial, product, and satisfaction levels with its channel partners.

Corporate Strategy Associate

project44
Chicago
1 week ago
+40
Develop presentations and models for various scenarios such as M&A, productivity improvements, business process optimization, organization design, investments, etc.   Conduct research and analysis. Work cross-functionally (Product, Engineering, Marketing, Customer Success etc.). Interpret results and make recommendations for next steps. Build qualitative and quantitative research tools to support/execute projects. Coordinate outsourcing of research with internal or external providers. Aid in various ad-hoc financial analyses and projects.

Inside Sales Executive

project44
Chicago
2 weeks ago
+40
As the Inside Sales Executive, you will be responsible for growing our small to mid-size customer base.  In this, you will be responsible for developing and executing the sales plan; including managing the sales forecast and opportunity lifecycles to consistently meet and exceed quarterly and annual targets. You will bring energy and passion representing project44 in the field, educating prospective customers on the business value that our advanced visibility platform can unlock and has already delivered to some of the largest enterprises in the world.

Director, Quality Engineering

project44
Chicago
2 weeks ago
+40
project44 is looking for a Director of Quality Engineering with a proven track record that can bring the passion, work ethic and expertise needed to lead a strong Engineering team at a fast-growing tech startup. This is a senior leadership role focused on scaling the organization and practices and delivering best-in-class functionality and usability, with high quality, at a competitive velocity, managing direct reports and driving agile product delivery across multiple teams. The group includes teams that are responsible for both front-end and backend components for our Freight API SaaS service and partners closely with Product Management.

Technical Program Manager

project44
Chicago
2 weeks ago
+40
 You are looking for your next position as a Technical Program Manager and get excited about leading large-scale, cross-functional initiatives within our product teams. You are passionate about seeing programs through the beginning to the end, ensuring a better workflow and more effective communication. You enjoy working closely with Executives, Product Managers, and key company Stakeholders to drive critical programs and activities across the company. 

Solutions Analyst

project44
Chicago
2 weeks ago
+40
We are looking for a Solutions Analyst to work alongside sales, support, and customer success to help provide clients with a seamless implementation experience. You will effectively manage post-contract integration projects across a variety of platforms, meeting agreed timelines and maximizing customer satisfaction. You will be coached by a team of solutions architects.

Solutions Engineer

project44
Chicago
3 weeks ago
+40
As a Solutions Engineer, you will consult directly with our clients, learning their business, their industry, technical requirements and competitive landscape.  You will leverage your technical expertise to sell project44 solutions that enhance productivity, automation, unlock existing assets and create new levels of supply chain visibility. You will collaborate with our sales teams to define, design, and detail the technical aspects and feasibility of integration with project44's SaaS solution. You will deliver solution workshops, product demonstrations, technical education, Proofs of Concept and other technical accelerators.    You will become the trusted technical advisor for your customers, designing solutions, answering technical questions, and facilitating project44 solution deployment for new customers.

Sales Development Representative

project44
Chicago
3 weeks ago
+40
You are looking for your next position as a Sales Development Representative, you have a passionate for inbound lead qualification and outbound prospecting moving leads into and through the sales funnel and setting up sales qualified appointments. You are held accountable by daily activity and call metrics along with monthly/quarterly quotas. You are excited about the product you are representing and have the grit and tenacity required while succeeding in a fast-paced environment.

Senior Vice President of People

project44
Chicago
3 weeks ago
+40
We’re looking for an experienced Senior Vice President of People to lead a team to lead and build a team to achieve and exceed our company goals.  The right candidate will be an experienced SaaS leader who can build, scale and manage a team during hyper growth, including via international expansion and growth via M&A.

UI Design Intern

project44
Chicago
3 weeks ago
+40
We’re looking for a UI Design Intern that will primarily focus on bringing completed product design to life through simple prototyping. The intern will work closely with Product Designers and Solutions Engineers to create click-through prototypes in order to illustrate the end-to-end experience so our Sales and Solutions Engineering teams can pitch new features to customers and prospects. The ideal candidate will have a passion for web and mobile design, attention to precision and detail and an understanding of storytelling through design. We're looking for someone who wants to continue their design education in a collaborative hands-on environment, working directly with a cross-functional team.

Customer Success Manager

project44
Chicago
3 weeks ago
+40
You’re looking for your next opportunity as a Customer Success Manager. You’re passionate about analyzing data and leveraging the insights to drive value to your customers. You will have the autonomy to strategically create new solutions to customer problems and be responsible for communication across the organization. 

Solutions Architect

project44
Chicago
3 weeks ago
+40
We are looking for a Solutions Architect to work alongside sales, support, engagement managers, and customer success to help provide clients with a seamless implementation experience. You will effectively manage post-contract integration projects across a variety of platforms, meeting agreed timelines and maximizing customer satisfaction. You will be working alongside an established team of other solution architects, with various backgrounds in logistics and technology.

Product Manager/ Sr Product Manager

project44
Chicago
3 weeks ago
Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!    Why project44?   Take an

Technical Business Analyst

project44
Chicago
3 weeks ago
You are looking for your next role as a Technical Business Analyst to deliver a world class experience by analyzing data quality within the project44 carrier network and working closely with internal stakeholders.You will work alongside sales, support, and customer success to manage post-contract integration projects across a variety of platforms, meeting agreed timelines and maximizing customer satisfaction.  You’re passionate about the experience of our customers and will relentlessly identify ways to deliver value throughout the implementation process. You are someone who prides yourself on organization and the ability to keep track of competing priorities in a fast paced environment. Technology excites you and you wake up everyday eager to expand your technical skills and understanding.

Staff Accountant

project44
Chicago
3 weeks ago
You are looking for your next position as a Staff Accountant. You are passionate about working on monthly financials, A/P and AR and general ledger. You are looking to join a fast-growth technology company and join our Finance and Accounting team. You will report directly to our Accounting Manager.