Position: Customer Success Specialist

Job Description:

Mobile Doorman, the leading white-label app solution for the multifamily industry, is looking for outstanding Customer Success Specialists to join our growing Customer Success team in creating long-term, trusting relationships with our clients, starting with implementation. This is an entry level position with exponential opportunity to grow. 

If you are detail-oriented, love the culture and energy of a start-up, and sincerely care about the happiness level of clients then you will be a great fit with our team.

*Those with prior property management experience are encouraged to apply.

This is a unique opportunity to join Mobile Doorman as we grow and create long-term customer relationships.  We will also give you the ability to grow your career based on skillset and the facets that you most enjoy.   

Attractive salary plus benefits.

Responsibilities:

• Responsible for managing product implementation for multiple clients at a time - from kick off, training, content customization to launch 

• Serve as a lead point for all client outreach during implementation and beyond

• Manage multiple accounts, ensuring clients are engaged with the product and happy with the service

• Identify and effectively hand off potential account growth opportunities to sales team for additional penetration

• Triaging technical issues related to implementations and providing actionable solutions

• Communicate with sales team on account status

Requirements:

• 2+ years Customer Service Experience (tech-related or property management is a plus)

• Excellent organizational skills

• Proven history managing timelines and competing priorities

• Property management experience preferred

• Strong written and verbal communication skills 

• Experience delivering client-focused solutions to fit customer needs

• Account management experience preferred

• Positive attitude, with strong desire to grow and learn

About Mobile Doorman:

Mobile Doorman specializes in developing custom, white-label apps for apartment and condominium communities across the U.S. Our mission is to improve how residents interact with their properties with a convenient, user-friendly tool that helps them live smarter while helping property owners manage better, improve retention, and boost their bottom line through nexgen technology. For more information, visit www.MobileDoorman.com. 

Benefits:

• Inclusive, energizing work environment with great potential for accelerated growth

• Quarterly bonus based on performance

• Competitive health benefits

• Remote work with proven performance

• Dog friendly office :)