We’re looking for someone who loves helping people and is excited to contribute to a tech startup. In this full-time position, you will be responsible for answering customer questions about using Scholastica, providing basic training to customers on how to use the app, and assisting with administrative tasks as needed.

Our ideal candidate is an organized, communicative, thoughtful, empathic, and enthusiastic individual who wants to engage with customers and be the catalyst for their success! The ideal candidate will also be passionate about contributing to an agile startup workplace.

This position encompasses a wide range of tasks, including but not limited to:

• Answering support questions
• Improving help documentation
• Training new customers on how to use the platform
• Maintaining CRM (customer relationship management) database
• Communicating complex requests to developers
• Administrative support including data cleaning, data entry, and research projects

If you’re looking to work with a diverse group of analytical people who are working hard to make knowledge more accessible, we’d love to talk with you.

Learn more about the position and how to apply at https://s3.amazonaws.com/docs.scholastica/jobs/customer_success/customer_support_and_training.html