The team at Amper is growing and we are looking to add a Customer Support Associate to the team. Amper is a fast-growing tech company headquartered in Chicago’s River West neighborhood. We build a simple but powerful platform that helps manufacturers reduce costs, increase visibility and drive efficiency.

The Customer Support Associate will work closely with our internal engineering and customer success teams to directly support our customers and escalate issues as necessary. You will be responsible for organizing and escalating issues to the engineering team, helping answer product questions, and educating our customer base.

Responsibilities:

• Handle incoming customer questions and concerns via email and our Zendesk support portal.
• Interface with internal sales and customer success teams to ensure pilots and existing customers are supported.
• Work with the engineering team to escalate and investigate bugs and product questions.
• Use Notion and Google Drive tools to manage internal processes and information.

Preferred Experience:

• Strong problem-solving skills, with an ability to distill solutions from many sources of information.
• Experience working in a customer service role.
• Ability to learn new systems and tools quickly.

Some reasons you might like working with us:

• We are a cross-functional team that thrives on collaborating and supporting colleagues.
• We are helping to build the modern manufacturing operation.
• We believe that building Amper is a marathon, not a short-sprint, and we support work/life balance with unlimited PTO and flexible work schedules.
• You’ll get to build something from the ground up and be directly involved in taking the company to the next level.

Benefits

Working at Amper has its perks like medical and dental insurance, growth and development opportunities, as well as regular virtual team and company events. We have a flexible vacation policy and 2-month paid maternity leave.

Compensation:

$30k - $40k, depending on experience.

About Amper

Our team is passionate about making manufacturers succeed by providing simple and powerful tools to better understand and manage their operations. We replace the "clipboard and paper" with a real-time analytics tool that helps reduce downtime and focus limited resources on things that matter. Innately, we are builders - we love understanding how things are made and, unsurprisingly, love being hands-on in building things ourselves - whether it's our product, customer success journey or our sales process.

Amper is backed by leading venture capital firms like Slow Ventures and SOSV, as well as top entrepreneurs and angel investors.