Customer Support Representative (B2B)
About Keeper:
Keeper Security is transforming the way businesses and individuals protect their passwords and sensitive digital assets to significantly reduce cyber theft. As the leading password security platform, Keeper helps millions of people and thousands of businesses substantially mitigate the risk of a data breach. Keeper is SOC 2 Certified, ISO 27001 Certified and utilizes best-in-class encryption to safeguard its customers.
Job Summary:
As the Customer Support Representative, you will support the Director of Enterprise Customer Support with all B2B support needs. The support team handles requests, complaints and feedback via phone and email through Salesforce (including troubleshooting and real time assistance). You are a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Keeper’s professional client service experience.
Qualifications
Responsibilities:
Answers incoming customer calls, tickets & chats regarding product problems, service questions and general client concerns
Coordinating & Conducting Training and Onboarding for Clients
Sell our Training & On-Boarding packages to clients that haven’t already purchased
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Be able to problem solve and turn frustrated clients into happy clients.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client
Minimum Qualifications:
Salesforce experience
Experience with Google docs and MS-office tools
Preferred Qualifications:
Previous customer support experience
Bachelor’s Degree preferred
Technical proficiency with smartphones, tablets and computers.
Positive attitude
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.