About Wyzant

Wyzant.com is the leading online marketplace for private tutoring. We are a small, successful, rapidly growing company located in the Bucktown neighborhood of Chicago. Our environment is very casual but the entire team has a real passion for delivering a quality product. We work hard but have a good time doing it.

About the Position 

As a customer support representative, you will be part of a small team responsible for managing relationships and providing service to existing and prospective tutors, parents and students.

Responsibilities:

• Provide an exceptional, full life cycle customer experience to our users through phone, email and chat support
• Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
• Tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations.
• Proactively look for ways to identify trends and improve our processes
• Collaborate with other team members to ensure consistent and seamless services to Wyzant customers while also exercising time management and task prioritization
• Update customer information in Zendesk during and after each correspondence
• Deliver exceptional quality and satisfaction scores. Maintain other individual metrics to the satisfaction of your manager

Requirements:

• 2+ years experience in a customer facing position
• Demonstrate patience and attentiveness in all communication and interactions
• Motivation to meet and exceed expectations in a metrics driven environment.
• Exceptional verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to think critically and creatively in order to proactively and independently solve problems
• Experience with computer operating systems and ability to troubleshoot on demand
• Maintain a positive and professional attitude and outlook with customers and coworkers

Compensation:

• $15.50/hr starting with full benefits 

Hours:

• 40 hours per week. Anticipated shift is 12pm-8pm Tuesday-Thursday, 10am-6pm Friday, and 9am-5pm Saturday (remote), however flexibility is required and schedule may change based on department needs