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Customer Support Representative

| Chicago

As a customer support representative, you will be part of a small team responsible for managing relationships and providing service to existing and prospective tutors, parents and students.

Responsibilities:

  • Provide an exceptional, full life cycle customer experience to our users through phone, email and chat support
  • Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
  • Tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations.
  • Proactively look for ways to identify trends and improve our processes
  • Collaborate with other team members to ensure consistent and seamless services to Wyzant customers while also exercising time management and task prioritization
  • Update customer information in Zendesk during and after each correspondence
  • Deliver exceptional quality and satisfaction scores. Maintain other individual metrics to the satisfaction of your manager

Requirements:

  • 2+ years experience in a customer facing position
  • Demonstrate patience and attentiveness in all communication and interactions
  • Motivation to meet and exceed expectations in a metrics driven environment.
  • Exceptional verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Ability to think critically and creatively in order to proactively and independently solve problems
  • Experience with computer operating systems and ability to troubleshoot on demand
  • Maintain a positive and professional attitude and outlook with customers and coworkers

Compensation:

  • $15.50/hr starting with full benefits 

Hours:

  • 40 hours per week. Anticipated shift is 12pm-8pm Tuesday-Thursday, 10am-6pm Friday, and 9am-5pm Saturday (remote), however flexibility is required and schedule may change based on department needs
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Location

1714 N. Damen Suite 3N , Chicago, IL 60647

What are Wyzant Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Happy Hours
Pet Friendly

Additional Perks + Benefits

Really, Really Generous Vacation Package - Free Coffee! Free Soda! Free Snacks! - Dogs. Real Dogs - Drinks on Fridays - Free Yoga. Namaste - 50% Off on Wyzant. Learn Stuff! - Discounted Gym Memberships - Wear What You Want. No Jorts - Maternity and Paternity Leave

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