Customer Support Representative

| Chicago

As a customer support representative, you will be part of a small team responsible for managing relationships and providing service to existing and prospective tutors, parents and students. 

Responsibilities:

  • Provide an exceptional, full life cycle customer experience to our users through phone, email and chat support 
  • Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
  • Tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
  • Proactively look for ways to identify trends and improve our processes
  • Collaborate with other team members to ensure consistent and seamless services to Wyzant customers while also exercising time management and task prioritization
  • Update customer information in Zendesk during and after each correspondence 
  • Deliver exceptional quality and satisfaction scores. Maintain other individual metrics to the satisfaction of your manager

Requirements:

  • 2+ years experience in a customer facing position
  • Demonstrate patience and attentiveness in all communication and interactions
  • Motivation to meet and exceed expectations in a metrics driven environment.
  • Exceptional verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Ability to think critically and creatively in order to proactively and independently solve problems
  • Experience with computer operating systems and ability to troubleshoot on demand
  • Maintain a positive and professional attitude and outlook with customers and coworkers

Compensation:

  • $15.50/hr starting with full benefits 

Hours:

  • 40 hours per week. Anticipated shift is 12pm-8pm Tuesday-Thursday, 10am-6pm Friday, and 9am-5pm Saturday (remote work available on Saturday) 
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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • PythonLanguages
    • RubyLanguages
    • Vue.jsFrameworks
    • Google AnalyticsAnalytics
    • TrelloManagement

Location

1714 N. Damen Suite 3N , Chicago, IL 60647

What are Wyzant Perks + Benefits

Culture
Volunteer in local community
We regularly get groups of people together to walk dogs as a nearby shelter, play with cats at a nearby cafe, and help out at the food pantry.
Eat lunch together
Intracompany committees
Our social and culture committee is always coming up with fun ideas to keep things interesting.
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Wyzant provides employees with a 401(k) matching plan managed by Principal. We match 100% of the first 3% you contribute and 50% of the next 2%.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 10 weeks of parental leave for the primary caretaker. We also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
We host company outings throughout the year.
Free Daily Meals
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per week.
Pet Friendly
Employees regularly bring their dogs to work.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Wyzant offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and learns
We host lunch and learns on occasion
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Really, Really Generous Vacation Package - Free Coffee! Free Soda! Free Snacks! - Dogs. Real Dogs - Drinks on Fridays - Free Yoga. Namaste - 50% Off on Wyzant. Learn Stuff! - Discounted Gym Memberships - Wear What You Want. No Jorts - Maternity and Paternity Leave

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