Enova
Hybrid

Customer Support Representative

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Why work for Enova?
Here at Enova Financial, we’re anything but conventional. We have fun meeting our customers'
individualized needs not only through our extensive marketing relationships, but also our state-
of-the-art technology. With career development opportunities and employee recognition
programs, we give you the resources necessary to own your career.
The successful candidate will have a genuine enthusiasm for providing a great customer
experience, will possess excellent decision making skills, and is someone who is driven to
succeed in a fast paced, ever-changing environment.
Are you excited about this opportunity? Read on...

What you’ll do as a Customer Support Representative:

  • Handle both inbound and outbound calls and respond to customer emails
  • Provide customers with accurate product and service information
  • Provide a high level of service to our customers to ensure they understand the loan
    process and would recommend our service
  • Convert leads into completed loan applications
  • Process submitted loan applications and issue loans according to company
    guidelines
  • Verify loan applicant information
  • Process loan payments and set up arrangements for repayment on past due
    accounts
  • Apply a professional attitude and image for all internal and external customers
  • Perform other functions as assigned by management

Shifts available:
Shifts range between the hours of 2:00am - 12:30pm, most shifts include one weekend day.

Pay and Benefits:

  • Base salary: $14.00 per hour, plus a $1.50 shift differential for select schedules. You will also have the opportunity to earn a performance driven bonus incentive.
  • Full-time, permanent position
  • Perks and benefits start day one!

Location:
175 W. Jackson, Chicago IL 60610

You’re right for this job if you have:

  • High school diploma or GED
  • A stable job history
  • Proven experience succeeding in a high volume work environment
  • Excellent professional verbal/written communication and interpersonal skills
  • Flexibility and ability to quickly adapt to change
  • Show an unyielding commitment to a team and department through an excellent attendance record
  • Ability to work independently
  • Computer savvy (word processing, data entry, internet, spreadsheets
  • Possess intermediate reading, writing, and arithmetic skills
  • Access to reliable transportation and availability to work evening hours and some
    weekends

About Us:
Enova is a multinational company based in Chicago, IL that uses technology to develop innovative financial products and services for individuals and businesses. We have unique technology, analytics and customer service capabilities that let us rapidly evaluate new data sources to offer consumers and small businesses the right amount of credit or financing when and how they want it.

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What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
- B.L.A.C.K @ Enova - HOLA @ Enova - Pride @ Enova - South Asians @ Enova - Women @ Enova - Parents @ Enova
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Enova's team fitness initiatives include Sponsored race teams.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
We provide free breakfast on Monday.
Company-sponsored happy hours
Company-wide happy hours are hosted once per month and team's host happy hours at their discretion..
Onsite office parking
We offer employees discounted on-site garage parking.
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Both company-wide and department-specific events.
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • Commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

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