Customer Support Representative
Why work for Enova?
Here at Enova Financial, we’re anything but conventional. We have fun meeting our customers'
individualized needs not only through our extensive marketing relationships, but also our state-
of-the-art technology. With career development opportunities and employee recognition
programs, we give you the resources necessary to own your career.
The successful candidate will have a genuine enthusiasm for providing a great customer
experience, will possess excellent decision making skills, and is someone who is driven to
succeed in a fast paced, ever-changing environment.
Are you excited about this opportunity? Read on...
What you’ll do as a Customer Support Representative:
- Handle both inbound and outbound calls and respond to customer emails
- Provide customers with accurate product and service information
- Provide a high level of service to our customers to ensure they understand the loan
process and would recommend our service - Convert leads into completed loan applications
- Process submitted loan applications and issue loans according to company
guidelines - Verify loan applicant information
- Process loan payments and set up arrangements for repayment on past due
accounts - Apply a professional attitude and image for all internal and external customers
- Perform other functions as assigned by management
Shifts available:
Shifts range between the hours of 2:00am - 12:30pm, most shifts include one weekend day.
Pay and Benefits:
- Base salary: $14.00 per hour, plus a $1.50 shift differential for select schedules. You will also have the opportunity to earn a performance driven bonus incentive.
- Full-time, permanent position
- Perks and benefits start day one!
Location:
175 W. Jackson, Chicago IL 60610
You’re right for this job if you have:
- High school diploma or GED
- A stable job history
- Proven experience succeeding in a high volume work environment
- Excellent professional verbal/written communication and interpersonal skills
- Flexibility and ability to quickly adapt to change
- Show an unyielding commitment to a team and department through an excellent attendance record
- Ability to work independently
- Computer savvy (word processing, data entry, internet, spreadsheets
- Possess intermediate reading, writing, and arithmetic skills
- Access to reliable transportation and availability to work evening hours and some
weekends
About Us:
Enova is a multinational company based in Chicago, IL that uses technology to develop innovative financial products and services for individuals and businesses. We have unique technology, analytics and customer service capabilities that let us rapidly evaluate new data sources to offer consumers and small businesses the right amount of credit or financing when and how they want it.