Let’s face it – we all have a photo mess! With photos and videos spread out across cell phones, hard drives, SD cards, and computers, it’s difficult to stay organized and backed up. Here at Monument, we’re solving this problem by creating a smart photo management platform that automatically centralizes content from iOS, Android, and Desktop devices. It’s our mission to help reduce the amount of time people spend organizing their content and to redirect that time to helping them create an immersive experience with their memories.

Come join our small team of passionate developers, designers, and operation specialists in our downtown Chicago office. We’re looking for a Customer Support Representative to troubleshoot and provide support to our users by answering emails, chats, and tickets.

Responsibilities:

• Respond to user questions via email, chat, and comments,
• Troubleshoot issues related to setup, mobile apps, and desktop software,
• Communicate with developers regarding technical issues,
• Create support documentation and maintain knowledge base,
• Build case studies to improve the user experience,
• Organize feature requests, user feedback, and work with the product manager to build our roadmap.

Requirements:

• Work with users patiently and help them solve issues with a positive attitude and helpful spirit,
• An elementary level technical experience is preferred to diagnose issues,
• Excellent communication skills (both written and verbal),
• Positive mindset with a desire to build the best photo management platform :-)

Working with us:

We’re a startup with a small team. You’ll join a team truly passionate about how we manage our photos and proud to have customers from 115 different countries. Your role in support will help us improve the user experience and be the coolest company in the hearts of our users.