Customer Support Specialist at Motorola Solutions

Sorry, this job was removed at 6:47 a.m. (CST) on Thursday, September 23, 2021
Find out who's hiring in Chicago.
See all Operations jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.


If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.
Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
At Motorola Solutions we are helping solve some of the biggest challenges around safety and physical security by developing advanced artificial intelligence (AI) technologies and products that are used to help keep people, businesses, and cities around the world safer. Avigilon, a Motorola Solutions company, designs, develops, and manufactures advanced AI, video analytics, network video management software and hardware, surveillance cameras, and access control solutions that help change the way people interact with their security systems.
Job Description

Reporting to the Triage Centre manager, the Customer Support Specialist will provide customers with level 1 product support over the phone. Success in this role will be defined by a strong customer-oriented mentality and the curiosity to learn about a diverse set of technologies. This role works closely with the break-fix technical support team, and opportunities exist to develop technical skills and join technical support.

Responsibilities

  • Provide excellent customer service over the phone
  • Search for qualified KB articles and provide related solutions
  • Maintain an understanding of Avigilon software and products, including cameras, servers, and networks.
  • Ensure all requests are tracked and maintained accurately in a case management system
  • Balance hands-on guidance with self-serve resources
  • Adhere to metrics driven performance

Qualifications

  • Experience in a customer service role
  • Exceptional verbal/written communication and time management skills
  • Self-motivated and focused with a passion for technology and customer satisfaction
  • Must be able to quickly learn and understand new ideas and concepts

Preference will be given to candidates with the following skills and experience

  • Contact center experience
  • Degree, Diploma, or certificates in a related discipline
  • Prior surveillance industry experience
  • French, Spanish, Portuguese, or Italian fluency

Basic Requirements
  • 6 months experience working in a customer service or technical support position

Travel Requirements
None
Relocation Provided
None
Position Type
New Grad
Referral Payment Plan
No

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
More Jobs at Motorola Solutions177 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Operations
new
Chicago
Operations
new
Remote
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Remote
Operations
new
Remote
Operations
new
Remote
Product
new
Chicago
Developer
new
Remote
Finance
new
Chicago
Sales
new
Remote
Project Mgmt
new
Remote
Project Mgmt
new
Remote
Developer
new
Chicago
Operations
new
Remote
Data + Analytics
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Design + UX
new
Chicago
Finance
new
Chicago
Marketing
new
Chicago
Operations
new
Chicago
Content
new
Chicago
Finance
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Design + UX
new
Chicago
Internships
new
Chicago
Project Mgmt
new
Chicago
Project Mgmt
new
Remote
Project Mgmt
new
Remote
Developer
new
Remote
Developer
new
Chicago
Operations
new
Remote
Marketing
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Internships
new
Chicago
HR + Recruiting
new
Remote
Developer
new
Chicago
Internships
new
Chicago
Operations
new
Remote
Internships
new
Chicago
Project Mgmt
new
Remote
Developer
new
Remote
Finance
new
Chicago
Sales
new
Remote
Data + Analytics
new
Chicago
Content
new
Remote
Marketing
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Remote
Internships
new
Chicago
Internships
new
Chicago
Operations
new
Remote
Developer
new
Chicago
Design + UX
new
Chicago
Design + UX
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Remote
Developer
new
Chicago
HR + Recruiting
new
Chicago
Sales
new
Remote
HR + Recruiting
new
Chicago
Operations
new
Remote
Sales
new
Remote
Project Mgmt
new
Chicago
Operations
new
Chicago
Marketing
new
Remote
Sales
new
Remote
Developer
new
Chicago
Operations
new
Remote
Data + Analytics
new
Chicago
Operations
new
Remote
Developer
new
Remote
HR + Recruiting
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Operations
new
Remote
Internships
new
Chicago
Sales
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Operations
new
Remote
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Project Mgmt
new
Remote
Operations
new
Chicago
Operations
new
Remote
Project Mgmt
new
Chicago
Operations
new
Remote
Internships
new
Chicago
Developer
new
Remote
Developer
new
Remote
Data + Analytics
new
Chicago
Developer
new
Remote
Design + UX
new
Chicago
Design + UX
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Finance
new
Chicago
Sales
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Motorola Solutions's full profileSee more Motorola Solutions jobs