If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewReporting to the Customer Support Lead, the Customer Support Specialist will provide customers with level 1 product support over the phone. Success in this role will be defined by a strong customer-oriented mentality and the curiosity to learn about a diverse set of technologies. This role works closely with the break-fix technical support team, and opportunities exist to develop technical skills and join technical support.
Job DescriptionResponsibilities

• Provide excellent customer service over the phone
• Search for qualified KB articles and provide related solutions
• Maintain an understanding of Avigilon software and products, including cameras, servers, and networks.
• Ensure all requests are tracked and maintained accurately in a case management system
• Balance hands-on guidance with self-serve resources
• Adhere to metrics driven performance

Qualifications

• Experience in a customer service role
• Exceptional verbal/written communication and time management skills
• Self-motivated and focused with a passion for technology and customer satisfaction
• Must be able to quickly learn and understand new ideas and concepts

Preference will be given to candidates with the following skills and experience

• Contact center experience
• Degree, Diploma, or certificates in a related discipline
• Prior surveillance industry experience
• French, Spanish, Portuguese, or Italian fluency

Basic Requirements

• 6 months experience working in a customer service or technical support position

Travel RequirementsNone
Relocation ProvidedNone
Position TypeNew Grad
Referral Payment PlanNo

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request. Motorola Solutions souscrit aux principes d’équité en matière d’emploi. Nous accueillons favorablement la diversité au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicapés.