Customer Support Specialist
Mobile Doorman, the leading white-label app solution for the multifamily industry, is looking for a Customer Support Specialist to join our growing Client Success team in creating long-term, trusting relationships with our building partners.
Tech support is a crucial area of the business where we have a chance to interact directly with our customers and Mobile Doorman team. Customers tend to remember their interactions with support staff more than their regular interactions with our software, and because of that, our Customer Support Specialist will be critical in providing an outstanding experience to our customers.
If you are detailed oriented, love the culture and energy of a start-up, and sincerely care about the happiness level of clients then you will be a great fit with our team.
This is a unique opportunity to join Mobile Doorman as we grow and create long-term customer relationships. We will also give you the ability grow your career based on skillset and the facets that you most enjoy.
Attractive salary plus benefits.
- Serve as the first point of contact for all inbound customer and team support tickets
- Triage, assign severity, resolve or escalate tickets
- Work closely with tech team to execute timely and satisfactory client resolutions
- Follow up with other teams to provide timely responses to customers
- Build and maintain strong client relations through professional emailing practices
- 2+ years Customer Service Experience (tech-related and Zendesk experience are a plus)
- Strong written communication skills
- Experience delivering client-focused solutions to customer needs
- Ability to juggle multiple projects and maintain attention to detail
About Mobile Doorman:
Mobile Doorman specializes in developing custom, white-label apps for apartment and condominium communities across the U.S. Our mission is to improve how residents interact with their properties with a convenient, user friendly tool that helps them live smarter while helping property owners manage better, improve retention, and boost their bottom line through nexgen technology. For more information, visit www.MobileDoorman.com.