Customer Support Specialist at ReviewTrackers

| Chicago
Sorry, this job was removed at 2:05 p.m. (CST) on Friday, May 31, 2019
Find out who's hiring in Chicago.
See all Operations jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
ReviewTrackers is the rapidly-growing customer feedback platform trusted by tens of thousands of businesses. Using data, insights, and technology, we partner with brands to ensure their customer’s feedback is being heard. We are seeking a self-motivated individual who wants to learn new things, contribute, and do the best work of their career.
The Customer Success team is a hybrid of account management and customer support. We work with companies focused on improving the customer experience by looking for a way to make their online reputation management more efficient. We pride ourselves on providing friendly, patient, and concise next-level support to optimize the customer’s road to success. You have at least 1-year experience working in customer service, customer support, community management, or account management, preferably in a SaaS environment. 
How you will contribute:

  • Friendly and fast support to a large volume of customer queries; provide troubleshooting, methodologies for using ReviewTrackers software, and mentorship about the reputation management industry via email or phone
  • Execution of our evergreen Managed Services program
  • Demoing our product to new and existing customers
  • Assistance writing and curating customer-facing help center articles and other internal documents
  • Strategic elevation of unresolved customer issues to appropriate teams
  • Research and troubleshooting for customer queries 
  • Cross-functional work with all ReviewTrackers team members through entire customer lifecycle; help with projects to craft sales resources, references, case studies, onboarding process, quality assurance assistance, and training webinars

Are you?

  • A Contributor. You get happiness from making a contribution. You are resourceful and enjoy getting things done. 
  • A problem solver. It excites you to jump out of your comfort zone. You crave digging into a problem and finding solutions whenever you can. 
  • Phenomenal teammate. You contribute, you listen, you help when needed and ask for help when you need. You understand the vision of this company moves forward only when we work as a team.
  • Naturally Curious. You love to listen, ask clarifying questions to ensure you are learning, growing, and problem-solving. 
  • A Communicator. Whether phone, email, and in-person, you are confident and professional. 
  • Persistent. You never leave anything unanswered, and always follow up to make sure it has been resolved.

Awesome perks and benefits at ReviewTrackers:

  • 100% company paid premiums for health, dental, vision, life, short-term disability, and long-term disability insurance
  • Blue Cross Blue Shield healthcare benefits available for both individuals and families
  • Company sponsored 401k match 
  • Company stock options 
  • FSA 
  • Pre-tax transit benefits 
  • Flexible PTO policy
  • Unlimited opportunity for career growth, learning, and impact on our customers and business
  • Team lunch and learns on topics such as product releases, personal finance, buying a home, public speaking and everything in between
  • Take your coworker to lunch on us once a month 
  • Unlimited books of your choosing on the company Kindle
  • Stocked kitchen with drinks and snacks

At ReviewTrackers, we cultivate an inclusive, dynamic, fun yet challenging team environment. We value crafting a team that has a diverse set of backgrounds and respect a healthy expression of diverse opinions. We work to inspire our team to experiment with new ideas. Come join us as we continue to change the way businesses interact with their customers. 
ReviewTrackers is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • RabbitMQFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • FullStoryAnalytics
    • FigmaDesign
    • Pivotal TrackerManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • IntercomEmail
    • SendGridEmail
    • FullContactLead Gen


Located in The Loop, between the Lake and Monroe Redline, you have convenience, shopping, and a bunch of places to grab lunch with you coworkers!

An Insider's view of ReviewTrackers

What’s the vibe like in the office?

The best way for me to describe ReviewTrackers is that it has never felt like someone was building a wall but instead has always felt as though my colleagues are extending a table. We are laid back and fun but also growing at such a fast pace that it is impossible not to find yourself surrounded by a team that is energized.

Allie Reidy

Agency Manager

What kinds of technical challenges do you and your team face?

With the growth of the company, comes the challenge of creating a product that can keep up with more customers! We are constantly working on making our software faster, more reliable, and easier to use for a well-rounded scalable product.

Steffeni Veren

Backend Engineer

How does the company support your career growth?

ReviewTrackers has allowed me to continue pursuing my academic goals while giving me an opportunity to gain real experience in my field of interest. There have been many internal and external resources made available along the way that have helped me to balance my personal life and my career.

Alejandro Ocon

Finance Associate

How do you make yourself accessible to the rest of the team?

As the CEO and Founder of the company, I make it a goal to have lunch with members of the ReviewTrackers team every week. I enjoy getting to know everyone better and learn what drives them. These casual lunches make me more accessible to the rest of the team while allowing them to get to know me on a more personal level as well.

Chris Campbell


How would you describe the company’s work-life balance?

The work-life balance I have at ReviewTrackers made me realize that I never actually had it prior to working here. We cultivate an environment where we show up on time, hustle, and pack up at a normal hour because we accomplished what we needed to.

Jessie Richardson

Product Manager

What are ReviewTrackers Perks + Benefits

ReviewTrackers Benefits Overview

100% company-paid premiums for health, dental, vision, life, short-term disability, and long-term disability insurance.
BlueCross BlueShield healthcare benefits are available for families.
Flexible PTO policy.
Company-sponsored 401K matching at 2%.
FSA or HSA benefits are available.
Pre-taxed transit benefits.
Company monthly Lunch n’ Learns with lunch provided!
Monthly ‘Take Your Co-Worker to Lunch’ paid for by ReviewTrackers!
On-going Wellness Program.
Diversity & Inclusion Culture Group.
Volunteer & Fundraising initiatives.
Company Kindle along with unlimited books of your choice. You can put the reading to good use and join our book club!
Stocked Kitchen with snacks and drinks!

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
We have discounts at a number of gyms around the River North area.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
More Jobs at ReviewTrackers4 open jobs
All Jobs