DigitalMint is an on-demand cryptocurrency provider, selling Bitcoin through physical kiosks and point-of-sale solutions. Founded in 2014, we own and operate the nation’s largest cash point-of-sale network for Bitcoin with over 150 locations nationwide. Featured on CBS and in Forbes, DigitalMint is empowering underserved and unbanked consumers to utilize digital currencies as a tool for financial access and inclusion. We’re a passionate startup looking to grow our team with dedicated entrepreneurial-minded people that love a good challenge. It's not enough to be skilled, we’re a driven group of innovators and you should be too!

Job Description

DigitalMint is seeking a Customer Support Associate to assist and teach our customers about cryptocurrency. You will be answering customer phone calls, emails and chats, while managing your workflow on our helpdesk system. In this role you will also act as a liaison between the DigitalMint development team and our business partners. YOU are the reason our businesses and customers choose DigitalMint again and again! This role is a fit for you if you love speaking with passionate cryptocurrency enthusiasts and helping customers with their purchases.

What You’ll Do

• Respond to customer support tickets, calls, and emails in a professional and prompt manner
• Diagnose and resolve customer issues while educating customers on resolutions
• Escalate tickets to appropriate team members based on severity
• Provide updates, status and completion information to management
• Develop and in-depth knowledge of all DigitalMint services and cryptocurrency
• Support DigitalMint location partners, including onboarding, training and equipment maintenance
• Assist in the QA process of new releases of the software

What We’re Looking For

• 1+ year of customer support experience
• Experience in a customer facing role
• Ability to multi-task, set priorities and manage time effectively
• Able to collaborate well with a team, but can also manage your workload independently
• Experience with support ticketing systems (ex: FreshDesk, Zendesk, etc)
• A passion for technology. Knowledge of Windows, iOS a plus
• Working knowledge of Bitcoin wallets and blockchain is a plus

Benefits

• Competitive salary
• Medical, Dental, and Vision insurance
• Monthly CTA pre-tax benefit
• Daily $12 lunch subsidy
• Fully stocked kitchen
• Free gym membership
• Flexible work-from-home and vacation policies
• Exciting culture in the fast-growing cryptocurrency industry