Customer Trainer

| Chicago
  • Job Description Summary

    Primary responsibility is to train end users on CCC software for Insurance Companies using multiple training delivery methods: classroom instructor- led, demonstrations, webinars, audio, or video conferencing. Ensure users are set up correctly and provided with initial implementation training as it pertains to their job function. Create training agendas, exercises, videos, and edit job aids and other training support material.

     

    Job Duties

    • Travel (85%) to customer sites throughout the United States to train on all CCC products.

    • Preparation, follow-up and reporting are an integral part of the position. 

    • Install and Configure software on a variety of customer PC's.

    • Learn our client’s hardware then train the end user on their specifics (laptops, digital Cameras, claims tracking system).

    • Communicate training results and customer status, both verbal and written documentation.

    • Identify and communicate hardware and software glitches, and document for others in the organization.

    • Update customer information (history, product usage etc).

    • Develop and maintain expertise in all CCC product lines.

    • Continuous improvement of technical instructional quality of training; which includes delivery and presentation skills.

     

    Qualifications

    • BA, BS Degree or equivalent.

    • Previous teaching, product/software training experience is highly preferred.

    • Insurance Industry experience preferred.

    • Proficiency in working with Microsoft Office, especially PowerPoint.

    • The ability to work independently and exercise fiscal responsibility and good time-management are keys to success.

     

    Why Choose CCC

     

    We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.
    What we value is simple - customers, employee commitment, collaboration and clear communication.

    We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate, and stay strong.
    We make it a priority to keep employees healthy, happy and enriched.

    • Healthy - Wellness programs and Perkspot/employee discount program
    • Happy – Recognition programs, a confidential employee assistance program, and flexible work arrangements such as staggered start times
    • Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities

     

    Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart—a certified LEED (Leadership in Energy and Environmental Design) building.

    CCC Information Services was ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago, an online community for digital technology entrepreneurs in Chicago.

    CCC is a great place to work. Join us!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • SpringFrameworks
    • HadoopFrameworks
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • NoSQLDatabases
    • SparkDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • JIRAManagement
    • WordpressCMS

Location

Two city blocks and twenty-five stories of innovation and culture. theMART is interwoven into the fabric of Chicago’s history as an innovator in tech
222 Merchandise Mart, Chicago, IL 60654

Insider's spotlight

How would you describe the company’s work-life balance?

I've been here 5 years, and I learn something new everyday. I have the opportunity to grow my skill set, the flexibility to spend time with my family, and the support to accomplish my professional goals.

Prasanthi

Manager, Quality Assurance

How do you collaborate with other teams in the company?

There is a strong focus on learning and progressing from missteps, with the ultimate goal of making sure we meet
business needs. I have the flexibility to talk directly to people outside of my immediate team which speeds up the delivery process, and aids in responsiveness.

Jennifer

Services Delivery Manager - Austin, TX

How has your career grown since starting at the company?

When I started as an intern at CCC, I was trusted to work with extraordinary technology. Now, as an Architect, I get to work on those technologies and new ones with other pioneers - that type of innovation ignites my creativity.

Amin

Engineer, Architecture and DevOps

Our teams are technically adept and highly capable. Equally, if not more importantly, they have a passion and desire to learn. We're not satisfied just cranking out code, there is a strong desire to learn about our customers and be creative

John

Director, Product Development

Employees get to learn about multiple products across our entire customer base. This allows employees to figure out what area aligns best with their strengths and interests, and where they are looking to grow.

Susanne

Manager, Operations

What are CCC Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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