The opportunity:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. We are a licensed freight forwarder and customs brokerage built around a modern technology stack. We help some of the world's fastest growing brands manage their international supply chains, providing a fully-managed service for moving products between any two places on the planet. 

As a result of our global expansion, we're looking to hire a Customs Network Associate as part of our customs network team. This role will work in a cross-functional environment, partnering closely with the customs organization, data services, the partners team and other teams across the company to achieve our shared goals. You’ll get substantial leadership exposure, focus on the highest priority business issues, and be plugged into every facet of the business.

You will: 

• Develop understanding of LATAM customs to be a trusted advisor to the rest of the company
• Assist in performance management of the partners Flexport uses for import customs in the Americas
• Roll-out auto-compliance process in the Americas, own resolving mismatches between pre-alert and clearance data, and codify improvements into process and product
• Build out US-MX cross-border trucking customs offering
• Coordinate relationship with the Atlanta Data Services team, building out and improving Pre-alert, Autobahn and Auto-Compliance SOPs for the global customs network
• Support and educate US sales and operations teams on upselling and onboarding for foreign destination customs services
• Support global customs-led deals for network countries, as well as key account operations (QBRs, reporting, additional audits)
• Continuously identify gaps and develop solutions focused on process standardization for both operations team and partners
• Lead internal marketing of the customs network, to increase visibility of our expertise and quality control in partner countries
• Lead customs network pricing and leakage initiatives

You should have: 

• Proven ability to thrive in a multicultural environment, and deeply understand differences of doing business in different regions
• 12 months of customs experience 
• Strong communicator with ability to build relationships with external companies
• A system and process oriented mindset
• Strong self-starter, who enjoys owning a problem and driving towards solutions
• Strategic vision and ground floor execution
• Ability to multi-task and manage various project elements simultaneously
• Strong influencing skills to impact the work of different departments 
• Courage to challenge the status quo when logic and reason require it.See something broken? Fix it
• Spanish language skills are required

Where you'll work:

Investing your time with Flexport means having an immediate impact, all over the world. You’re empowered to do what’s best for everyone and trusted to make the right decisions when and where you need them. Join our collective of entrepreneurs and improve the world’s experience in global trade.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Join us to solve real-world problems while shaping the future of global trade.Worried about not having any freight forwarding experience?

• Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
• What’s freight forwarding and why does it matter? Listen to Ryan, our CEO explain what freight forwarding is and why improving global trade can help to connect the world and break down economic barriers in this Fast Company Freethink Original Series video.
• We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

Investing your time with Flexport means having an immediate impact, all over the world. You’re empowered to do what’s best for everyone and trusted to make the right decisions when and where you need them. Join our collective of entrepreneurs and improve the world’s experience in global trade.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.