Dedicated Advisor, Client Success at Lumere

| Chicago
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What you will be doing:

As a Dedicated Advisor you will be the face of Lumere day-to-day across a portfolio of client accounts. You will be responsible for driving utilization within Lumere’s solution suite and creating a happy, engaged client user base. You will serve as a primary point of contact to help clients navigate Lumere’s solutions and services, while providing strategies and best practices to strengthen their impact across the health system. You will proactively monitor and engage users at each account to help them get the most out of Lumere, as well as coordinate with the Lumere team to manage client requests that impact their experience with Lumere.

The successful candidate is a strategic, forward thinker and doesn’t shy away from helping our clients find creative ways to drive change within their healthcare system. Building relationships and creating customer delight is exciting and energizing to this individual, and he/she will go above and beyond to turn the average client into a strong advocate for Lumere. 

Responsibilities include:

  • Day-to-day management across a portfolio of client accounts
  • Develop a deep understanding of each clients value drivers and pain points to craft a plan for ensuring they get the maximum value from Lumere
  • Drive solution adoption, engagement, and user satisfaction at each client by executing account strategies and serving as a connection point to other client resources with Lumere
  • Advise clients on opportunities to leverage Lumere’s solutions to achieve their financial and operational targets
  • Deliver reporting and data insights to validate the impact being generated with Lumere’s solutions, based on the unique needs of every account
  • Collaborate with your Executive Partner to build and execute a proactive strategy for maximizing growth, retention, and satisfaction at every account
  • Collaborate with cross-functional teams (product, marketing, technical support, research, implementation & training, etc.) to ensure clients have a seamless experience with Lumere.

Qualifications:

  • 1-5 years experience in healthcare and/or management consulting or strategic client success role
  • Bachelor’s degree in business or healthcare administration preferred 
  • Proven track record in healthcare technology, consulting, or similar field
  • Distinctive problem solving and project management skills
  • Excellent attention to detail, strong prioritization skills
  • Growth-company DNA - thrives in a fast-paced environment and shares an excitement to lead change!
  • Ability to travel to client sites as necessary (approx. 30% travel)
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail

Location

Millennium Park in the summer, Kris Kringle Market in the winter, great restaurant options all year round...our corner of The Loop has it all!

An Insider's view of Lumere

What are some social events your company does?

Lumere sponsors an annual event known as the Bleacher Bash where employees take the afternoon off to cheer on the Chicago Cubs from the outfield bleachers of Wrigley Field. After the game we head to a nearby karaoke bar for a night of singing and team bonding. I've helped with planning and take great pride in contributing to the culture at Lumere.

Zach

Category Advisor

How do you collaborate with other teams in the company?

We collaborate with Product, Research and Data Ops to update our analytics services to handle a specific subset of medical device data. Our Ops teams get the data, our medical research teams teach us how to interpret it, and our product teams hammer out the UI and task breakdown. It’s complicated and interdependent, which makes it satisfying work.

Sydney

Junior Software Engineer

What is your vision for the company?

In addition to helping our customers push the frontiers of evidence-based medicine, we want to be one of the best places in Chicago for technologists to hone their craft. We think the best way to do that is to build a great team that's as excited about advancing our technology as our mission in healthcare.

Will

CTO

What are Lumere Perks + Benefits

Culture
Volunteer in local community
Culinary Care
Friends outside of work
Eat lunch together
Intracompany committees
Affinity Groups, Sports teams, GrassRoots Environmental Group, Book Clubs, Manager Forums, etc.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Available as part of our health insurance plan offerings
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We offer 4 plans along with Dental and Vision Insurance.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker and also provides 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Lumere provides flexible work hours.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
We operate with a flexible PTO accrual plan with increases at 2 and 5 years of service.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Unlimited
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
We look forward to gathering in the Vault for our monthly town hall.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Health and wellness initiatives: discounted gym membership, in-office yoga and meditation, variety of snack and beverage options, monthly catered lunch, and more! • Competitive compensation package (includes equity • Social events: Books and Brews, game nights, recreational sports leagues, team outings, fireside chats, and volunteer programs • Ongoing professional development and mentorship opportunities • Open and collaborative office environment, standing desks, beer and cold brew on tap, and casual dress

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