Title: Desktop Support Analyst

What you’ll be doing:

As a Desktop Support Analyst, you are a self-motivated achiever with a positive attitude who gains satisfaction from providing excellent customer service. You will be the single point of contact for internal user requests regarding technical issues and questions. You have the ability to troubleshoot technical problems from software to hardware, such as iPhones, iPads, Android, laptops, desktops, and printers. You will take ownership of user issues by continuously communicating problems and progress to the user. You will also have the opportunity to share your knowledge internally by publishing articles to assist users with basic self-help troubleshooting information.

What you should have:

• 2.5 years prior IT Help Desk and/or Call Center experience
• User & Security Group Active Directory administration experience
• External vendor support experience
• Strong knowledge of Microsoft-based operating systems with emphasis on Windows 10 and Office 2010/2016
• Experience with Apple-based operating systems

About our Team:

This team provides world-class technical support for our customers, both in the office and working remotely. We are expected to have an aptitude for working with applications and systems to undertake analysis, diagnosis and resolution of issues, which may range from straightforward to more complicated technical issues. Additionally, we perform a range of administration and asset management duties.

About Enova:

Enova is a leading provider of online financial services that leverages its advanced technology and analytics to provide access to credit for non-prime consumers and small businesses. Our roots are in Chicago, but we have served nearly 5 million customers through our six businesses in the U.S. and abroad. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our philosophy is, "Life’s short. Work some place awesome."

Many of us consider our people to be Enova’s best perk. But to sweeten the deal, we also have a pretty awesome list of conventional (and less conventional) perks and benefits including competitive salaries, health care benefits, a 401K matching plan, a revamped parental leave program (and brand new nursing rooms for our returning mothers!) summer hours, tuition reimbursement and a sabbatical program. And of course we also have the things you’d expect at a leading tech company in Chicago, such as the snacks, game room, onsite massages/barbers/nail technicians, monthly social events, and sporting sponsorships.

Our goal at Enova is to recruit, hire, develop and maintain a diverse workforce. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.