• Identify tools needed to monitor custom solutions put in place by Solution Architects and Implementation Engineers.
• Successfully implement use of monitoring tools and customize to meet monitoring and alerting business needs. 
• Analyze logs and error messages to determine source of issue. Debug code and troubleshoot to try and resolve issues. Deliver troubleshooting steps and debugging info to engineering teams for resolution.
• Create documentation and processes to allow Engineers to restore service by performing triage, recovery and validation steps for application, network, system and database events. 
• Establish procedures for alarm handling and escalation. 
• Create reporting and analysis for health of monitored solutions and identify areas of risk and customer exposure. 
• Establish framework for NOC duties and responsibilities. Identify coverage and response needs for monitored assets. 
• Identify hand-offs between departments, SLAs, and responsibilities between groups. 
• Responsible for the tracking of incidents and requests from initial identification through to resolution, ensuring that appropriate categories for logging and escalating incidents and requests are used.
• Establishing feedback loop between technical solutions and stakeholders for ongoing improvements. 
• Work closely with Solution Consultants and Implementation Engineers to scope monitoring and alerting needs for customer solutions in advance of implementation.

QUALIFICATIONS

• Some knowledge (and experience) of programming languages, enough to follow code execution, detect code errors, debug, and make minor fixes.
• Experience working with Microsoft Azure environments
• Excellent (advanced) knowledge of SQL
• Troubleshooting skills (patience and determination to find and solve problems)
• Strong priority management skills and proven problem-solving skills. 
• Highly organized and self-starting. 
• Strong Communications skills (written& verbal).