Digital Support Representative
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewMotorola Fixed Video provides trusted security solutions to the global market. This division of Motorola comprises the Pelco, Multi-Sight, IndigoVision, and Avigilon brands. Together, they design, develop, and manufacture video analytics, network video management software and hardware, surveillance cameras, and access control solutions. Avigilon’s solutions have been installed at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.
Job Description
The Digital Support Representative is responsible for assisting our online users (partner and customer/End Users) and/or members with answers to their questions, maintaining healthy interactions and discovering and sharing the impact of Avigilon products and best practices.
Reporting into the Digital Support Manager, you will help drive the engagement of the Community and collaborate closely with all parts of Customer Support, Engineering, Product, Marketing and Sales to bring it to life.
Responsibilities
Assist customers on online resource registration; Support Community, eCommerce Platform, License Management Platform, etc...
Conduct password resets for online resources
Provide excellent customer service over various business platform & channels
Search for qualified KB articles and provide related solutions
Maintain an understanding of Avigilon software and products, including cameras, servers, and networks.
Ensure all requests are tracked and maintained accurately in a case management system
Balance hands-on guidance with self-serve resources
Adhere to metrics driven performance
Qualifications
Experience in a customer service role
Exceptional verbal/written communication and time management skills
Self-motivated and focused with a passion for technology and customer satisfaction
Must be able to quickly learn and understand new ideas and concepts
#LI-SW1
Basic Requirements
One year of customer service experience.
Travel RequirementsNone
Relocation ProvidedNone
Position TypeNew Grad
Referral Payment PlanYes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request. Motorola Solutions souscrit aux principes d’équité en matière d’emploi. Nous accueillons favorablement la diversité au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicapés.