Caterpillar
Cat Digital uses digital technologies to help Caterpillar Inc. customers build a better, more sustainable world.
Chicago, IL
Hybrid

DIGITAL TECHNICAL ANALYST, CAT DIGITAL

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JOB DESCRIPTION

Description

JOB PURPOSE: Production support for Caterpillar’s CAT Digital business unit and its data platform’s information technology globally for customer and dealer facing digital experience applications

 

 JOB DUTIES: Responsibilities provide technical support and maintenance of mobile, WEB, Cloud, server, and/or distributed computing systems. You will support, monitor, and troubleshoot cloud infrastructure and services. Participate in root cause analysis of issues and incidents and determine operational priorities on work backlog or technical support and/or development, integration and implementation projects. Apply systems and/or infrastructure solutions to business/technical problems through customer interactions, design, programming, debugging, testing, and integration/implementation of automated information technology systems or infrastructure components.

 

1.     Competent to perform programming, integration and system administration assignments without close supervision.

2.     Configuration or customization of purchased software solutions with high complexity.

3.     Works on more complex application/technical problem identification and resolution, including responding to off-shift and weekend support calls.

4.     Works independently on complex processes and modules that may be used by one or more programs, systems or in support of infrastructure component change management.

5.     Performs integrated testing and customer acceptance testing of system components that requires careful planning and execution to ensure timely, quality results

6.     Knowledgeable of programming languages appropriate to the platform supported, program design and specification development, programming logic, logic diagrams, system analysis techniques, testing, debugging, documentation standards, file design, storage and internal systems;

7.     Performs integration tasks for in-house developed systems and/or purchased hardware and software solutions.

8.     Assists customers with documentation, training and usability efforts.

Qualifications

Basic Qualifications:

  • Requires a college or university degree, technical certification or equivalent experience.
  • At least 3 years in development, infrastructure system administration or support work

 

Top candidates will also have:

  • Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES.
  • Expertise with relational databases support, querying and database reporting
  • Expertise in administration tasks for Windows/Linux operating systems
  • Working experience with programming languages: Powershell, SQL, JSON, DOS and KQL
  • Working knowledge on deploying autoscaling features
  • Expertise with high availability architecture
  • Knowledge of Caterpillar policies and procedures, and a general understanding of Caterpillar’s organization.
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What are Caterpillar Perks + Benefits

Culture
Volunteer in local community
Caterpillar Inc. participates in local volunteer activities such as the Chase Corporate Challenge
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Recreational clubs
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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