Paro is hiring a Director of Account Management. We strongly encourage candidates of all different backgrounds to apply. We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. 

About Paro

We help growing companies gain confidence in their finances. Paro matches businesses with the highest vetted bookkeepers, accountants, financial analysts, and CFOs who provide remote, on-demand, hourly support when clients need it. We only accept 2% of applicants into our highly curated network of experts, so clients know they’re working with the best of the best.

Ultimately, our mission is to empower business professionals to pursue meaningful work on their own terms. We provide freelancers with a platform to grow and manage their book of business, along with tools to predict their future earnings. 

Working at Paro

Join us as we build the future of work and make finding perfect-fit talent as simple as buying a product online. A mass migration to the freelance economy is already underway, and many leading analysts predict that 50% of the workforce will be freelancing by 2025. We are backed by Revolution Ventures, Sierra Ventures, FJ Labs, and other leading investors and angels, and we are on the path to disrupting the $500+bn antiquated finance/accounting industry.

We value taking smart risks and having each others’ backs. We welcome challenges, and we are rigorous in ensuring all voices are heard. We are open to understanding each other’s experiences and communicating effectively together. We work hard, but we also enjoy the journey. We work collaboratively, do the right thing, never settle and we all put our best work into everything we do. We believe our teams deserve to be surrounded with others who can be their authentic selves at work while driving forward the future of work with Paro.

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

Position Overview

Paro is looking to grow its Operations leadership team. The Director of Account Management will be integral in driving revenue growth by setting and driving account management strategy. The primary responsibility of account management is supporting our clients while, optimizing the return on investment of a Paro client.

Account Management is a core function of our Operations team, working cross-departmentally to ensure flawless execution and fulfillment on every project, as well as to identify new client needs and cross-sell opportunities. You are a team player and look forward to close collaboration between Operations, Sales, and Product. 

• Lead and continue to build a high performing Account Management team that scales to match Paro’s growth by setting data/metrics-driven goals to ensure constant, quantifiable growth, while adapting to constant change (highly analytical)
• Ensure Paro is realizing revenue according to the defined client life cycle milestones & ensure client satisfaction
• Facilitate successful upsell and cross-sell initiatives with the team to ensure we have the highest performing account management function in Chicago.
• Optimize account management procedures within the department and across other departments to ensure optimal operational efficiency and effectiveness. 
• Refine and implement departmental and/or company-wide processes for optimal client success.
• Tracking team KPIs to provide transparency into the team's success, and identity initiatives to address areas of opportunity for improvement both at the team and individual level.
• Coaching, mentoring and training a team who play an integral role in ensuring high customer retention. Focus on each team member’s growth & development by providing areas of opportunity and visible career path
• Hold each team member accountable by encouraging creativity and risk-taking, ideally resulting in the expansion of each client’s relationship with Paro
• Be a strong leader who brings creativity, transparency & curiosity to set the team and uses these skills to proactively find short and long-term solutions
• Tackle and solve escalated customer issues; you will be the most senior face of the company for your team.

Requirements

• 5+ years of B2B sales or account management experience, with stellar performance upselling & cross-selling to clients.
• 4+ years of experience managing customer success or account management or implementation team
• An overall hard worker- quick on your feet, detailed oriented, highly analytical, strong time management and communication skills
• Relationship focused & empathetic: you understand the needs of current and prospective clients and are able to coach the team on how to use these skills (ie. customer service skills, compassion, responsive, resourceful and solution-oriented)
• Self-motivated, entrepreneurial, and will use creative approaches to get the job done
• Technically proficient with the capacity to quickly learn multiple software platforms
• Solution-driven and excel at solving problems, particularly in team settings
• You aspire to learn & grow, while building a scalable operation

Benefits at Paro

• Competitive salary + stock options
• Parental Leave 
• Comprehensive benefits package offering including: Medical (BCBS), dental, vision insurance, 401(k), etc. 
• Flexibility to work from the office or remotely (as needed)
• Unlimited PTO – we trust you
• Company Holidays-in recognition of 10+ federal holidays each year
• Unique Paro Holidays to rest & recharge for one day each month when there isn’t a company holiday
• Great River North office location, steps away from public transportation
• Pet friendly office
• Casual office environment