About the role:

The Mx Group is seeking a senior-level agency operations professional who can help build a high-performing operations machine that ensures that we are delivering products and services to our clients with the highest level of excellence and efficiency. Our agency is growing rapidly, and we are looking for this person to help us transform our internal processes to break through to the next level. Reporting directly to the CEO, the Director of Agency Operations will have the opportunity to work alongside other leaders of the organization to achieve our top-level growth goals, ensure the highest level of employee and client satisfaction, and foster a culture of continuous improvement. This is a great opportunity to join a thriving, award-winning agency and to make an immediate impact.

Major responsibilities:

• Oversee project management and traffic teams
• Ongoing resource planning and allocation for the organization
• Develop, execute, and track day-to-day operational processes, workflows and systems that provide visibility into goals, progress, and challenges
• Collaborate with cross-functional agency leadership to continually improve on existing processes/systems to drive efficiency
• Monitor progress on key metrics for day-to-day performance of operations
• Oversee and iterate our operations tech infrastructure (project management software, digital asset management, etc.)
• Develop models for team(s) staffing and alignment

What we’re looking for:

• 10+ years of increasing responsibility in a full-service or digital agency
• Previous experience managing the operations and/or project management function within an agency
• Robust understanding of agency workflows, operations and processes
• Highly knowledgeable and adept in agency software tools — project management & workflow (ERP-type systems such as Workamajig or Workfront), digital asset management, file storage and sharing, etc.
• Excellent organizational, planning, and process management abilities and ability to lead and manage change
• Fluent in Microsoft Excel (Access is a plus)
• Strong leadership skills — energetic, collaborative and able to help guide a cross-functional team toward a common goal
• Critical thinker with strong analytical and problem-solving skills; strong ability to “connect the dots”
• Excellent communicator and a great listener
• Success-oriented (vs. activity-oriented)
• Strong work ethic
• Bachelor’s degree in marketing, project management or other related field

About us:

A leading B2B agency, The Mx Group has been named one of the Best Places to Work in Illinois for five years in a row. We have received numerous awards both for our work and our company culture, and are ranked among the top 10 B2B agencies in the country by B2B Marketing. Located 20 minutes from downtown Chicago, The Mx Group empowers companies with the competitive edge of modern B2B marketing. To do this, we integrate a broad set of services: Strategy. Design and content. Web and app development. Demand gen and lead management. We make it all work together to help companies attract, engage and convert more customers. For 30 years, clients have trusted us to turn their marketing investments into measurable revenue.

Why you’ll love working here:

At The Mx Group, you’ll find we genuinely value and support each other — as people and as coworkers — as we produce award-winning work together. You aren’t likely to find another team so focused on collaboration and so dedicated to success.

We’re proud of the environment that we’ve nurtured, and because of that, we’re always looking for new ways to brighten up our team’s work day. We’re more into lunchtime board games than drama, and we don’t mind throwing in a chili cook-off or a bags tournament here and there. We’ll celebrate the start of Friday summer hours together, and enjoy a week off at the end of each year.

Plus, we offer a full benefits package, including gym membership reimbursement, paid parental leave, medical/dental/vision insurance and a 401(k) program. In short, you’re going to love coming to work.

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The Mx Group is proud to be an equal opportunity employer. That means we not only provide equal opportunity and consideration to all employees and applicants for employment — we welcome it. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, sexual orientation, and any other category protected by law, because we believe diversity drives us to deliver more valuable and meaningful experiences to clients and employees.