Director, Business Operations & Analytics

| Chicago
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Join a fast-paced, innovative, data-driven company named 2021 Best Tech Start ups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.

FourKites is looking for an energetic leader who enjoys a player-coach role to work closely with cross-functional stakeholders on creating innovative technical solutions to some of the company’s most challenging problems.  The Director, Business Operations & Analytics works with a wide group of Executives and business stakeholders, manages a globally distributed technical project team, maintains and expands critical data infrastructure, and develops analytics in a wide range of dimensions. 


  • Educate, develop, and coach a team of analysts, provide guidance as necessary, remove roadblocks, and give them feedback on all technical work
  • Understand, scope, and prioritize a stream of inbound requests from the business, prioritize based on impact and effort
  • Create entirely automated reports for use internally and externally to solve data related problems and provide data to change conversations and spur action 
  • Manage mission critical reporting data infrastructure, this includes managing data pipelines and building custom integrations between operational software
  • Work with varying size datasets (a few dozen rows to tens of millions of rows of data) to gather insights and ensure they are clean and performant for analysis (Python3 and SQL)
  • Manage internal web applications used for automation and reporting (Full stack web development using HTML5, CSS3, Python3, SQL)
  • Work closely with product teams to identify gaps or issues with the data and prioritize fixes, QA new data points (using SQL) 
  • Maintain sterling documentation of data infrastructure/ all project work
  • Manage the administration of Salesforce, ensure that the team is properly resourced, properly prioritizing the right impactful projects, and provide a framework for organizing the work related to that system
  • Conduct training and brainstorming sessions on a team-by-team basis to identify pain points. These will turn into projects in the project pipeline
  • Execute ad hoc projects from the executive team as needed


  • 5+ years relevant business experience solving analytical problems using quantitative approaches
  • 1+ year leading technical teams
  • 2+ years of Python development experience
  • Exceptional problem solver with the ability to transition between detailed data and high-level insights. Ability to use that skill and train new analysts to do the same
  • Very strong project and program management skills (ability to organize a team’s projects varying in length, complexity, and urgency)
  • Very strong SQL experience (Tools used: AWS Redshift, Postgres) and ability to quickly execute simple to complex queries (aggregations, nested queries, understanding of data types)
  • Strong Python3 Web Development experience (interacting with APIs, Python Flask web applications, asynchronous processing, shell scripting, some server-side troubleshooting, some HTML5, CSS3)
  • Moderate Data Engineering experience (creating tables and views, performance tuning, table performance optimization, query optimization, and some data architecture) 
  • Salesforce Administration experience
  • Strong interpersonal collaboration and project management experience
  • Experience with Business Intelligence Tools (PowerBI, Tableau, Sisense, Looker, Apache Superset) or any type of Dashboard Reporting
  • Superior hands-on analytic skills including very strong Excel modeling skills 
  • Ability to manage a globally distributed team 

Named one of Forbes’ Next Billion-Dollar Startups, FourKites is on a mission to transform the world’s supply chains with the most powerful technology on the planet. With a customer base that includes 18 of the top-20 food and beverage companies and nine of the top-10 CPG companies, the company combines the largest network of real-time logistics data with machine learning to help its customers lower costs, improve on-time performance and strengthen end-customer relationships. We are a customer-obsessed organization, wholeheartedly committed to helping our customers succeed and drive long-term value. 

The empathy we exhibit with our customers applies internally, as well. At FourKites, a positive work culture is a priority, and team members benefit from structured employee development plans, mentorship and training programs, quarterly review and promotions processes, affinity group memberships and competitive benefits packages. Click here to learn more about our team and our corporate values.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • SalesforceCRM


Modern office space with panoramic views of downtown Chicago. Located in the Ogilvie Transportation Building, that's connected to all of downtown!

An Insider's view of FOURKITES

How does your team reward individual success?

At FourKites, we LOVE tacos! We love them so much we use a recognition taco bot in slack to reward and recognize great work across all 3 offices. At the end of the month, the taco winner gets a gift card to get tacos somewhere in Chicago!


Director, Talent & Development, Talent Acquisitions

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.


Director, Carrier Operations-Customer Success

How does the company support your career growth?

Our office is really a tight-knit community; people hang out outside of work, everyone gets along and it's a pleasant, open and collaborative culture. I really enjoy working for FourKites because of the great work-life balance, the fact there is a lot of growth opportunities, and I feel like I am working towards both my personal and company goals.


Staff Accountant

What are some social events your company does?

A fun way we like to provide and share recognition is through our quarterly Cheers to Peers, Nice Cream Socials that Kaitlin, our Front Desk and Office Coordinator puts together. It's a great opportunity to provide recognition to others, mingle with different teams, and eat ice cream - what could be better!


Talent Acquisition Specialist

What are FOURKITES Perks + Benefits

FOURKITES Benefits Overview

We provide an elite tier of benefits and wellness programs, have a bias for promoting within, and an array of global culture & connection programs and committees, such as DEI Employee Councils, FourKites Pride, and FourKites Women's groups.

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
FourKites has the "Fun Committee" to help create new happy hour ideas, spirit weeks, summer and winter parties, new swag ideas and co-ed sports teams.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
FourKites provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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