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Director, Business Operations & Strategy

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Role

We are looking for a Director of Business Operations and Strategy who can be a trusted advisor to the GM of the Risk Business Unit (BU) and a respected partner to cross-functional peers. This role will have high visibility and involvement in both operational and strategic aspects of the Risk BU and represent the BU in corporate initiatives and forums. Further, we are looking for someone with the experience and leadership skills to grow the BU by partnering with product and engineering teams to identify, prioritize and develop compelling software solutions for customers.

What you’ll get to do in this role:

Serve as a key advisor and thought partner to the GM and other leaders, collaborate closely with BU and cross-functional leadership to identify, analyze, develop and operationalize software solutions that address the critical business challenges and opportunities for ServiceNow’s customers.

What we’re looking for in you:

  • 10+ years of relevant work experience (or 5+ years post-MBA (preferred) or equivalent higher degree), preferably in technology strategy/development/product management functions.
  • Build an intimate understanding of the business’s key drivers, proactively proposing ways to develop and implement software solutions that increase business performance and efficiency.
  • Lead competitive analyses (including speaking with customers and partners) and benchmarking studies to inform product roadmap and positioning.
  • Own pricing and packaging of our product globally and set the right discounting guidance that maximizes value creation for ServiceNow, partners and customers.
  • Partner with product success teams to ensure customers were able to deploy our solutions on time and are satisfied with our offerings.
  • Top-notch data analytics and problem-solving skills, with an ability to synthesize disparate information and data into actionable recommendations.
  • Lead annual budget planning process and ensure that spend for the BU stays within the budget envelope.
  • Track record of building and managing high-quality technical teams (including overseeing all aspects of their professional development).
  • Knowledge of the Software as a Service (SaaS) space and business model.
  • Outstanding organizational and communication (verbal, written, and presentation) skills
  • Strong leadership and influence abilities.
  • Effective team player who is also an independent thinker.
  • Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment.
  • Willingness to roll up your sleeves and take on whatever tasks necessary to get the job done.


Qualifications

To be successful in this role you have:

  • 10+ years of relevant work experience (or 5+ years post-MBA (preferred) or equivalent higher degree), preferably in technology strategy/ development/ product management functions.
  • Bachelors degree in a technical field or business is required.
  • Knowledge of the SaaS space and business model.
  • Track record of building and managing high-quality technical teams (including overseeing all aspects of their professional development).
  • Strong leadership and influence abilities.
  • Top-notch data analytics and problem-solving skills, with an ability to synthesize disparate information and data into actionable recommendations. Outstanding organizational and communication (verbal, written, and presentation) skills.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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