Director, Carrier Relations

| Chicago
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Job Overview: The Director of Carrier Relations is responsible for leading the charge in building the most comprehensive carrier network in North America. You are someone that can visualize a carrier network and deeply understand the needs of our carriers. You can balance leading a team in day-to-day operations, while also overseeing strategic planning and leaning on data to make informed decisions. You take a vested interest in every aspect of our carrier network; from the way we build SCOUT for carriers and create internal carrier tools, to the way that we communicate and develop relationships with our carriers.

Responsibilities:

  • Develop the strategy and tactics that will help develop, track and monitor the effectiveness of the process of attracting and retaining the Forager carrier network
  • Evolve our training program for how we develop our carriers
  • Strengthen focus on strategic, proactive carrier development
  • Own metrics for carrier network and supply performance
  • Collaborate with the product team on development of our carrier portal, load board, and TMS
  • Collaborate with the marketing team on content creation and communication with carriers
  • Oversee a team that is responsible for onboarding, relationship development and network retention of carriers
  • Work collaboratively with leadership to develop forward looking short-term and long-term growth plans that achieve key business objectives
  • Build and scale a highly productive, engaged, passionate carrier relations team

What You’ll Bring:

  • 8-10 years of experience building carrier relationships and networks in the logistics space
  • 3-5 years of experience in people management; overseeing a department, while developing a team of high-performing managers and individual contributors
  • Strong ability to understand and visualize a geography-based network
  • Experience with international freight in the Americas a plus
  • Strong experience developing and executing strategic plans aligned with key business objectives
  • Experience in a fast-paced startup, with grit and adaptability in navigating a high growth stage environment
  • Excellent analytical and communication skills and the ability to apply them to decision-making

Who we are?

Forager is a logistics tech startup with one goal: simplify cross-border freight with a combination of purpose-built technology and decades of industry experience. We're building an automated and collaborative marketplace that connects cross-border shippers (customers) with their optimal carrier (trucking companies) based on region, price, and service rating.

Forager is committed to keeping our employees, their families, and our community safe during the COVID-19 pandemic. We have made the decision to continue working remotely until further notice. This means all new hires will be onboarded and trained remotely. 

Forager is an equal employment opportunity employer. We evaluate qualified candidates without regard to race, color, religion, gender, age, gender identity, sexual orientation, national origin, disability, age, military or veteran status, disability, or any other legal protected characteristics.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

2045 W Grand Ave, Chicago, IL 60612

An Insider's view of Forager

What’s the vibe like in the office?

It's definitely lively! We have a great sense of camaraderie, so we're pretty casual overall. Whether we’re cracking jokes or putting our heads down and getting to work, we all share the collective goal of building something great.

Bobby

UX/UI Designer

How do you collaborate with other teams in the company?

SaaS tools help a lot, but if I'm working with someone outside of Product, I always invite them out to lunch. Knowing someone on a more personal level helps you understand the context behind their ideas. You get more insight into their problems and that informs your solutions. I collaborate best over burgers!

Claude

Product Manager

What makes someone successful on your team?

Empathy for sure. To be a successful software engineer, especially at a collaborative company like Forager, you have to view the world through a distinctly human lens. At the end of the day, we're not just writing code in a vacuum. We're writing code for other people.

Chris

Senior Software Engineer

How do your team's ideas influence the company's direction?

Forager's tech is built by and for logistics professionals, so obviously the team's ideas and experiences are key to its development. Their feedback actively shapes our platform. Once you know our team you can see their fingerprints on everything we do, because everything we do is a team effort.

Jessie

Chief Operations Officer

How does your team reward individual success?

Raises and promotions are common for top performers, but what really makes Forager unique is the atmosphere. Logistics and tech can both be so competitive, but at Forager it feels like we're all on the same team. People are excited to shout each other out and celebrate your victories with you. You don't have to fight for recognition.

Jason

Product Manager

What are Forager Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Forager offers a monthly well-being stipend for all employees.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Forager also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
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