Director - Client Services

| Chicago

Director – Client Services

Saggezza is a proven technology and consulting partner that delivers personalized, high-value solutions to accelerate business growth. We consult, create experiences, analyze, modernize and digitize to help our clients adapt and transform the way they do business. Saggezza consultants work as part of a global team, and throughout their tenure, have the opportunity to work on a variety of different projects across various clients and industries. We are chartered to do one thing, and one thing only – to bring enabling technology to our clients that allows them to move their business forward.

The Role

Saggezza is searching for the very best person to be our Director of Client Services. Our ideal candidate is an experienced IT services professional who enjoys a fast-paced environment and is adept at serving our clientele by representing our firm and in support of their business. The Director will be responsible to help oversee IT application development strategy and delivery of both Saggezza consultants and client employees.
In this very hands-on role, the Director of Client Services must be a fully dedicated, professional in appearance and mannerisms, genuinely caring, able to supervise / train support staff and have a willingness to serve as a contributing key team member.
Required knowledge, skills and abilities include a strong work ethic, client service orientation, superior attention to detail, excellent multi-tasking abilities and work-flow habits, outstanding time management skills, flexibility, adaptability and the ability to receive and give delegation while coordinating with others to meet business deadlines. A high comfort level in learning / employing new technology, excellent communication (phone etiquette, verbal and written) skills and the ability to think fast and drive to solutions are required.

The ideal candidate will have 5+ years of relevant IT management experience. The candidate will be responsible for overseeing IT application development teams that develop new products, features, and tools, and maintain existing components and tools. Successful candidates will demonstrate the ability to collaborate related areas such as architecture, product and operations to ensure that products meet high-quality standards. The ideal candidate can work closely with executives to make the complex and ambiguous appear simple and controlled.

Responsibilities will also include:

  • Ensure client satisfaction by providing strategic consultation and project planning, and delivering quality and timely project deliverables.
  • Organize application development teams to align with business objectives.
  • Assist in the hiring, development, management, and retention of client services talent.
  • Work in partnership with the Business Development and Account Management teams to develop new business, grow accounts, and retain clients.
  • Have helped establish development best practices and guidelines.

What You Will Definitely Need

  • BA/BS degree in computer science or equivalent field of study.
  • 5+ years of IT professional experience leading or managing IT service delivery for organizations.
  • Comfortable working directly with a CIO.

What We’d Love to See

  • 1+ years of Agile or Scrum experience.
  • Exceptional communication to work effectively with internal teams to plan projects, set expectations, and create project deliverables.
  • Ability to thrive in a fast-paced, dynamic and changing environment.
  • Self-starter with capability to maintain tight deadlines, is results oriented, with strong social and communication skills.

Don’t tick all the boxes? Don’t worry about it: we still want to hear from you if you think you’re the right person for the job.

What Makes Saggezza Unique?

Strong Relationships: We take the time to know our clients well, from the way they do business to their culture and their unique pain points. This level of engagement enables us to develop highly effective solutions. 

Clients First: We work to understand our clients then develop a unique point of view to address their pain points. We do whatever it takes to provide the right solutions to address their specific situation. 

A Trusted Partner: We collaborate as a true strategic partner and work side-by-side to develop the best solutions to bring our clients’ businesses into the future. 

Passionate Mindset: We have an unending passion for technology and teamwork. We develop highly effective solutions to help our clients tackle the complex digital landscape. 

Creating Value: The right investment in digital change is critical for our clients. That’s why we develop personalized, highly effective solutions that deliver value for their businesses. 

Delivery Excellence: Our proven processes provide high-quality solutions that are delivered on time.

Why Join Our Team

  • Our culture is diverse with endless opportunities to work for global corporations in their own backyard.
  • Our nurturing and supportive environment fosters collaboration across the entire organization.
  • We are not hierarchical but operate as a flat surface where every opinion matters, ideas are cultivated and innovation is encouraged.
  • At Saggezza, we are fortunate to have a strong mentorship program that provides each and every one of our consultants the ability to thrive professionally and personally.
  • We are only as good as our people. Saggezza, Italian for wisdom, is rooted from the perspective that knowledge is power. We create thoughtleaders who are constantly exposed and trained in different technologies in the ever-evolving world of software development.
  • We welcome all types of innovators with an entrepreneurial spirit to grow with our team. 

Saggezza is an Equal Employment Opportunity Employer: We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

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Technology we use

  • Engineering
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Location

Saggezza's global HQ is located in the heart of the Chicago Loop. Just a 10 minute walk from Union Station with the CTA also right on our door step.
Why Saggezza Is "Big Enough To Deliver But Small Enough To Care"
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An Insider's view of Saggezza

What are some social events your company does?

Saggezza's commitment to culture and camaraderie shows in its event calendar. In addition to regular happy hours, interactive parties (once with piñatas of the CEO & COO), team v. team outings, and potlucks - every US employee is flown to and boarded in Chicago for our annual US holiday party.

John

Senior UX Researcher

What kinds of technical challenges do you and your team face?

Unstructured data is growing faster than structured data. It is quite challenging to get the unstructured data parsed and extract important information to use for key business insights. Our clients are not equipped to manage this challenge, so my team is brought in to help them become data-driven organizations.

Veera

Assistant V.P. - Data Practice

How has your career grown since starting at the company?

I started here 4 years ago as an associate business analyst. I immersed myself in the culture and studied my mentors, who encouraged me to take on difficult projects. My career progressed to senior level, then project lead, and now a delivery and client success manager. The support system here has helped me quickly adapt and succeed in my career.

Beth

Client Service Manager

How does the company support your career growth?

Saggezza has provided me the ability to take charge of my career trajectory by affording me an opportunity to actively collaborate with team members about the projects to which I contribute. This has allowed me to continue growing in the latest technologies and to remain engaged in areas which I am passionate about

Sean

Senior Manager

What are Saggezza Perks + Benefits

Culture
Partners with Nonprofits
Saggezza Inc. is partnered with the Chicago non-profit organization Lumity.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Saggezza's team fitness initiatives include In-office yoga and meditation sessions from our Zen Room. Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Saggezza Inc. provides Subsidized child care.
Generous Parental Leave
We provide up to 12 weeks of maternity leave for the primary caretaker.
Flexible Work Schedule
Saggezza provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Company Outings
Game Room
Our game room includes Pool Table, Video Games.
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Friday.
Happy Hours
Parking
We offer employees A parking subsidy.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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