The Director, Adoption will own driving success for our customers. This includes providing vision and guidance to the Adoption team while driving activities to retain and grow the company's annual recurring revenue (ARR). The Director is expected to influence value through higher product adoption, customer satisfaction and greater advocacy.

The ideal candidate will have strong empathy for customers AND passion for revenue and growth. Also, the ability to define and develop a concise vision and drive results. Deep analytical, organizational and problem-solving skills are important. Knowing how to celebrate wins and have fun is a must!

Who You Are:

• Proactive
• Smart
• Driven to Win
• Passionate
• Smart
• Accountable

Key Responsibilities:

• Drive the effectiveness and efficiency in the post-sale customer experience
• Develop, coach, and mentor a team responsible for developing resources and delivering of adoption related activities
• Execute effective adoption strategy
• Scale and improve processes
• Present company vision, direction and strategy to executive-level roles
• Drive Annual Recurring Revenue (ARR) growth
• Act as a trusted advisor to Senior Leadership Team and board by reporting key metrics, preparing board presentation content, and leading internal and external meetings
• Help lead change and business transformation

Qualifications:

• Bachelor's degree
• Strong leadership skills that inspire action
• Innovative, analytical, and strategic thinker
• Ability to lead and influence teams to drive success
• Ability to drive cross-functional alignment and synergy
• Strong interpersonal skills with proven ability to build relationships at all levels
• Success in customer-centric, results-driven environment

Who We Are:

Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving over 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recently selected for Crain's Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.