Director of Customer Success

| Chicago

Hello and welcome - we are so excited to have you join the team!

About the Role:

LearnCore is looking for a talented Director of Customer Success. If you choose to accept, your mission will be to own all items post initial sale. This includes, but is not limited to, things like laying the underlying strategy for customer growth and retention, recruiting and growing the Customer Success team, navigating to and building deep relationships with decision makers, and working cross-functionally to quickly address major client or market changes. Ultimately, the success of this role will be based on the gross churn rate and NPS. You will report to the VP of Sales & Customer Success

Role Details:

  • Implement, and improve the entire post initial sale through the ongoing renewal process.
  • Hire, develop and retain skilled Customer Success Managers as it aligns with new business.
  • Understand the product and how to best implement it within a customer environment.
  • Serve as an executive sponsor for strategic customers.
  • Serve as the escalation point for ongoing customer success issues.
  • Make financial decisions within your budget on software, travel, etc.
  • Create and foster a team environment that encourages people to take risks.
  • Find ways for clients to buy more, and reduce churn.

About You:

  • 2+ years experience growing and managing a SaaS based account management team.
  • Significant history of designing and implementing improvements that meet changing customer requirements.
  • Commercial acumen to deliver on monthly reference, renewal, revenue and margin objectives.
  • Exceptional presentation skills with ability to connect with key personnel at every level
  • A sharp attention to detail and saw the bullet above has inconsistent formatting.
  • A very high emotional intelligence and knows when and how to address issues.
  • Solid working knowledge of LMS business functions and customer use cases.
  • Strong leadership skills with the ability to motivate and focus your team on objectives.
  • Practical, hands-on approach with the ability to lead by example.
  • Solid history and track record of working with Sales, Marketing, Finance and Engineering to make sure everything is geared to customer success.
  • Hold at least a bachelor's degree in business or technical field.

About LearnCore:

At LearnCore, we believe that people learn best by doing. So we built a video based role playing software as a service so business can more effectively train their teams. Businesses pay an ongoing license to use the software’s practice arena. 

Benefits and Perks:

  • Base salary + Variable
  • Earnable bonus
  • Earnable stock options
  • Co-sponsored Health Care; Medical, Dental, and Vision
  • 401K/Roth options
  • Pre-tax transit program
  • Generous PTO
  • In building gym membership
  • Weekly catered lunches and well stocked kitchen
  • Immediate and massive impact. This role will be a pillar of the business
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Fifteen stories up on the north tip of the Loop overlooking the Chicago River. Transportation, food, happy hours, etc, are all within a few steps.
222 N LaSalle St., Chicago, IL 60601

Insider's spotlight

What's something quirky about your company?

We blast DJ Khaled "All we do is win" for every new sale! Funny how that song never gets old.

Kristen

Regional Sales Director

What's the biggest problem your team is solving?

Tirelessly perfecting functionality, performance, and cutting-edge training tactics of the LearnCore product, while dealing with an explosion of users.

Paul

CTO

How has your career grown since starting at the company?

I joined the company as employee 6 and we are now over 50. My friends thought I was crazy joining such a small company, but it was more of a calling for me. In my previous career, my life felt stagnant; and now every day provides a new challenge to solve.

Maria

Director of Client Strategy

What is your vision for the company?

We exist to challenge the talent status quo so our customers can win more conversations.

Vishal

Cofounder and CEO

How does the company support your career growth?

Well, we are a training company... so we have to walk-the-walk. Talent improvement is paramount to who we are. Get in touch to learn more.

Ethan

Cofounder

What are LearnCore Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidy
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

HealthCare Options. Pre-Tax Transit. Learning & Development Initiatives. Corporate Gym Membership. Weekly Team Lunches.

More Jobs at LearnCore9 open jobs
All Jobs
Finance
Dev + Engineer
Operations
Sales
Operations
new
LearnCore
Sales
new
LearnCore
Sales
new
LearnCore
Operations
new
LearnCore
Sales
new
LearnCore
Developer
new
LearnCore