We’re Zcruit, a Chicago-based startup that helps college sports teams recruit more efficiently. In the year and a half since launching our software platform, we’ve added 40 Division 1 football teams as clients, including Clemson, USC, Notre Dame, Michigan, and Texas. While we’re currently focused on conquering football, we have our sights set on being the go-to platform that enables college coaches across all sports to find prospective student-athletes. We’re an independently operated startup that is owned by the world’s largest college sports recruiting company. As a result, we provide the excitement and impact of working for a six-person company along with stability and competitive benefits. 

So, What’s the Role?

• Increasing customer engagement with the Zcruit product
• Ensuring customer happiness and high renewal rates
• Helping grow accounts through the introduction of new products and offerings
• Facilitating smooth implementations with new users
• Communicating customer feedback to our product and development team

You’re a Fit if You Can:

• Build authentic, trusting relationships with college coaches and recruiters
• Take an individualized approach to customers and effectively communicate how Zcruit can help each school’s unique recruiting processes
• Establish foundational customer success processes within an organization
• Serve as an independent operator with the ultimate goal of scaling a customer success team

Qualifications:

• B2B SaaS experience in customer success, account management, and/or sales
• Experience in college athletics, either in playing, coaching, operations, or recruiting
• Comfort with traveling (will travel ~4 months a year, weekdays only)

Benefits and Perks:

With Zcruit, you’ll get the best of both worlds: a startup environment that accompanies competitive benefits, including:

• Medical, Dental, & Life Insurance 
• Pre-Tax Flexible Spending Account 
• 401(k) Match Up to 3% 
• Parental Leave 
• Wellness Reimbursement Program ($65 per month)
• Weekly Team Lunches and Monthly Team Events