Director of Digital Operations at Peapod Digital Labs (Chicago, IL)

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What’s Our Dish

Announced in May 2018, Peapod Digital Labs (PDL) is an Ahold Delhaize USA company that powers the eCommerce and digital strategies for the Great Local Brands of Ahold Delhaize USA. Accelerating growth in digital and personalization capabilities, PDL is an innovation lab focused on meeting the changing needs of customers, regardless of when, where, and how consumers choose to shop.


Browse the Aisles- 

The Digital Operations Lead is a Director level position reporting to the PDL Technology Executive. This position will be accountable for the day-to-day data center operations and Service Management within eCommerce. It will strive to deliver continuous improvement to service stability and scalability of production and non-production environments. Strong leadership will be required to effect transformation of the DevOps CI/CD pipeline operations support structure, from the current bimodal support model (where operations are split between RBS and PDL) to one which is owned solely led by PDL. This role is also responsible for building and directing the teams that provide reliable, performant, secure, flexible and scalable infrastructure hosted on-premises and/or thru public cloud providers (Azure) for PDL solutions.  You will be key stakeholder in setting, executing and supporting the on-prem and cloud strategy that supports the PDL of the future.  The role will be critical for the successful transformation of eCommerce operations to a multi-region Azure infrastructure.


The Director will be an effective and influential communicator able to ensure that the backlog of stability & scalability improvements are delivered through developer scrum teams. This role will benefit from an individual with experience in a similar microservice based eCommerce business who is able to work within an Agile delivery model and can help accelerate PDL’s journey to Azure Cloud based operations.


Recipe for Success - What's “in store” for the role

  • Overall responsibility for stability and scalability of PDL Production and Preproduction environments
  • Manage the backlog of stability & scalability recommendations delivered through existing scrums
  • Maintain pipeline automation tools (provided by platform engineering) utilized by the autonomous Scrum teams to deliver small but frequent changes
  • Lead overall integration between level 1,2 & 3 support across service management, infrastructure, DevOps and Development
  • Transition of the teams that provide these support services today from Retail Business Services to Peapod Digital Labs
  • Transform Support Operations from on premise infrastructure technology stacks to Azure cloud including building a team with the experience, capability and skillsets to support Agile/DevOps operations in Azure
  • Achieve operational efficiencies that would be otherwise be unattainable with the current on-prem capabilities.
  • Enable NEW service offerings and capabilities designed to enable our stakeholders to more easily migrate to Azure
  • Proactive reliability engineering through the introduction of Chaos Engineering into PDL


The Essentials in Your Cart - The required ingredients  

  • Degree level educated, preferably in Business, IT or Software Engineering
  • Certified Scrum Master (CSM) certification or equivalent preferred
  • 12+ years IT experience
  • 5+ years’ experience in eCommerce business systems
  • 5+ years’ experience in Product Management
  • 5+ years’ Scrum Agile methodology
  • 5+ years’ managing on premises infrastructure operations
  • Experienced in working with Development and UI teams
  • Comprehensive knowledge of monitoring and observability tooling (eg Datadog)
  • Deep knowledge of Infrastructure as Code tools (eg Terraform)
  • Knowledge of software development and testing practice that support service stability & scalability
  • Agile Scrum knowledge as the “product owner” managing the stability and scalability backlog
  • Broad understanding of eCommerce business processes and interdependencies
  • Experience in working with Development and UI teams
  • High-level technical understanding (development methodologies, phases, etc.)
  • Thorough understanding of Cloud operations and cloud products
  • Knowledge of chaos engineering principles and practices
  • Experienced within Scrum Agile methodology
  • Proven track record in working collaboratively across functional areas to drive results
  • Deep experience with project/knowledge management tools like Jira, Slack and Confluence
  • Strong Technology, application development and eCommerce background
  • Proven track record of managing software product roadmaps
  • Experience with design, configuration, migration and deployment experience related to cloud platforms
  • Strong analytical skills
  • Strong interpersonal skills; presentation experience to small and large groups both internally and externally
  • Fast learner and self-starter
  • Leadership presence and gravitas
  • Interact effectively with representatives from Technology and Business Partners
  • Strong presentation skills with ability to present to small and large groups
  • Flexibility to work with teams, individuals and executives
  • At ease discussing product development and implementation with the technical teams as easily as discussing product strategy with the business stakeholders
  • Able to establish credibility with stakeholders, and use influence to build consensus to achieve goals




Join Us at Our Table

Peapod Digital Labs is a forward-thinking company with a strong legacy of innovation. We recognize who powers our progress – our people! We offer a great variety of benefits and perks to our employees, including: great health care options, including PPO and HSA plans (with company contributions), dental, vision, flexible spending accounts, a 401k with strong company match and immediate vesting, and generous and flexible paid time off.

We are an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ScalaLanguages
    • SwiftLanguages
    • AzureLanguages
    • jQueryLibraries
    • ReactLibraries
    • SpringFrameworks
    • Vue.JSFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics


Right next to Union Station, we are easy to get to and surrounded by food in Downtown and the West Loop.

What are Peapod Digital Labs Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Building a cutting edge eCommmerce center of excellence means our teams need to focus on their work challenges, not whether their benefits are activated. With a one-stop shop for online benefit management, competitive bonus potential, and a flexible, brand new office, our employees are able to focus on making the customer experience amazing.

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