Director of Experience Innovation at Pampered Chef

| Chicago
!Sorry, this job was removed at 12:13 p.m. (CST) on Thursday, September 5, 2019

PURPOSE:
The role is responsible for building a digital experience to help Pampered Chef connect its independent consultant base to its consumers in an authentic manner that will ultimately drive customer acquisition, retention and monetization. This leader will bring critical and creative thinking to advance Pampered Chef’s multi-million-dollar direct selling capabilities to next level leveraging a digital eco-system.

RESPONSIBILITIES:
• Build a distinctive, authentic and experiential digital solution for our consultants and consumers
• Develop comprehensive digital experience strategy to drive customer retention, acquisition and monetization
• Contribute analytical rigor, with managing CAC, pricing scenarios, A/B testing, etc
• Provide leadership to the team, building capabilities and supporting them in their development while nurturing a collaborative and dynamic culture
• Partner with key stakeholders across the organization including Sales, Marketing, Legal, Engineering, and Product
• Is a consumer champion identifying “pain points” and innovating digital solutions
• Builds and owns the innovation testing protocols and constructs to utilize in concept testing to ultimately enable scale up
• Defines success criteria (key KPI’s) at each stage of testing – monitors, manages and determines pivot points for go-no-go decisions
• Creates a framework to analyze and synthesize trends and directs trend research to identify opportunities and threats
• Defines research needs and directs user research (consultant and consumer) to inform and inspire strategic decisions and design solutions
• Manages budget and develops and monitors ROI for spend
• Analyze and synthesize data from disparate sources to inform and support business recommendations and assess performance
• Builds business case for new ideas
• Identifies potential partnership opportunities and helps develop programs to enable and monitor tests with external parties
• Develop, test, and iterate on new experiences, services, and ideas using a variety of tools including user-focused design, lean start-up techniques
• Accountable for timely execution of the project plans and work with cross-functional teams to run tests
• Accountable for building the recommendation on ‘how to scale’ successful tests and work cross functionally to operationalize scale-up plan
• Accountable for working actively with the tech team to define, build, test and scale-up MVP
• Help build Pampered Chef’s innovation culture

COMPETENCIES:
• Customer Champion – A relentless focus on customer pain points and focus on solving them
• Digital Expertise – Has experience in building digital products. Ability to translate a vision and build a plan to work cross-functionally with a team to execute and drive strategies that result in CLTV growth, customer acquisition and new ways to monetize
• Strong communicator - Good executive presence with sound judgement, ability to focus on the critical few, and effective decision-making skills; High emotional intelligence, excellent interpersonal and communication skills and the ability to build trust and followership with internal and external stakeholders
• Grounded in the Mission: Will have a deep connection and passion for Pampered Chefs mission, purpose and business model. This connection and belief will drive teams to deliver and continuously improve products and customer experiences
• Strategic Orientation: In addition to scaling and developing a world-class Digital solution, you will understand that the company’s existing tech infrastructure and current go-to-market strategy to better serve our customers and consultants. Will authentically reflect the brand promise and innovate in ways that mirror Pampered Chef’s broader innovations and business strategies
• Collaboration and Influencing: Will have the gravitas, willingness, and ability to work effectively at all levels of the organization. Will facilitate connection and collaboration across the business. Will contribute skill and experience with generosity, willing to work with anyone to drive real business impact
• Results Orientation: Able to deliver on business commitments while installing the right amount of process to enable steady performance without causing backlash. Able to deliver with quality, upholding brand excellence, despite high growth and unexpected twists and turns
• Player-Coach: Has the energy, sincerity and drive to build a diverse and high performing team. Will be a true “player-coach” willing to work directly with leaders and teams across the organization to deliver on Pampered Chef’s mission
• Agile & lean - Ability to work under tight deadlines and provide quick turnaround; Ability to adapt and deal with change and pivot quickly when needed

MEASURES OF SUCCESS:
• Testing - Identification and in-market testing of new concepts in a timely manner
• Customer/consultant - acquisition/retention
• Incremental revenue

EDUCATION & EXPERIENCE:
• 10+ years of experience in Digital / Innovation / UX Strategy; including consumer goods, digital marketing, web marketing, and demand generation.
• Experience building and testing concepts leveraging lean/agile methodologies
• MBA / Design thinking / Digital (Or related) Certification preferred
• Digital product management experience, start-up experience, innovation and/or UX experience a plus
• Demonstrated examples of building strategies and getting leadership buy-in preferred
• Demonstrated examples of testing and executing concepts from ideation to scale-up preferred
• Knowledgeable about technology, web development, enough so you can articulate topics like features and technologies to a non-technical audience
• Has strong written and oral communication skills; excellent presentation skills
• Is fanatical about providing excellent customer service and value to the customer

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Technology we use

  • Engineering
    • JavaLanguages
    • AngularJSFrameworks
    • OracleDatabases

Location

We get to mix it up! PC has offices in Addison and in downtown Chicago.

What are Pampered Chef Perks + Benefits

Culture
Partners with Nonprofits
Pampered Chef hosts Help Whip Cancer fundraisers with the American Cancer Society and is a proud partner with Feeding America's Round-Up from the Heart Program raising more than $26 million since 1991
Friends outside of work
Eat lunch together
Intracompany committees
Our FUN Committee plans monthly events from game nights, happy hours, Halloween contests, and summer BBQs.
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker, and 4 weeks of leave for the secondary caretaker.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Our game room includes Ping Pong, Darts.
Happy Hours
Parking
Professional Development Benefits
Lunch and learns
Pampered Chef hosts occasional Lunch and Learns for employees.
Promote from within

Additional Perks + Benefits

Each and every coworker makes a difference every day by asking tough questions, finding the answers, and then making it happen—our entrepreneurial employees are the key to our success! Pampered Chef is big enough to implement cutting-edge technology, and small enough for all ideas to be heard and challenged.
We are a learning focused environment—we want you to learn from us, and we expect to learn from you and what you’re passionate about! We even provide training and development for added brainpower.

We collaborate every day in a high-tech space with writable walls, open collaboration zones, quiet “I need to contemplate” zones, and fun zones with ping pong, basketball, and bags, of course. No boring cubicle farms here!

We are concerned about your physical and financial well-being and offer BC/BS PPO or HMO health plans, dental, disability, matched 401K, life insurance, on-site fitness center, comfy chairs, on-site cafeteria, and dry cleaning valet service.

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