Director, Fraud & Risk Management

| Chicago

The Opportunity:

Reporting into the VP of Contact Center Operations, the Director, Fraud Risk Management will be responsible for optimizing the buyer experience as it relates to assessing transaction risk authorization and fraud mitigation. You will be responsible for developing a clear strategy for identifying fraud for stolen credit cards, chargebacks, identity takeover and systematically defining key aspects of the buyer experience, spanning browsing, checkout, and post purchase remorse.

Your primary responsibility will be to plan, evaluate, risk migration strategies with a clear plan to detect and mitigate fraud while understanding false positive impact and enabling business growth, and processing within a compliance environment. You will also be responsible for monitoring the day-to-day performance of the Fraud Verification team as they engage in activities focused on optimizing buyer experience as it relates to assessing transaction risk authorization, fraud mitigation and chargeback resolution.

Working closely with key Vivid Seats stakeholders, this role will take ownership, including, but not limited to identifying model development approach, completing evaluation and cost benefit analysis of new vendors, implementation and deployment of models and tracking of credit risk decisions specific to the P&L impact across the enterprise.

To be successful you'll need:

  • Risk Management or Fraud experience within a large Financial Institution environment. Experience leading Credit Risk Analytics teams to quantify risk and create control
  • Five or more years related quantitative analysis experience in a discipline relevant to risk management to include statistical analysis, modeling, mathematics or other quantitative discipline.
  • Demonstrate strategic results, from vision through planning & execution, within the data sciences discipline
  • Experience leading teams comprised of individuals executing on multiple priorities
  • Experience utilizing strong verbal, written and interpersonal communication skills to build relationships, communicate complex concepts simply and concisely, and influence senior leadership.
  • Strong understanding of statistical concepts and machine learning e.g. hypothesis testing, regression, clustering, etc.
  • Possess excellent problems solving skills. You are able to draw on a wide range of previous experience, internal and external technologies, and advanced concepts to solve complex, and sometimes conflicting, business objectives
  • Bring with you a consistent history of collaborating across complex organizations to produce outcomes that align with multiple stakeholder's interests.
  • You provide thought leadership to help teams balance near term and long-range plans to achieve corporate objectives

What We Offer:

Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter- which is why we continue to grow year over year. Working at Vivid Seats puts you front and center at the opportunity to scale our best in class platform that allow our fans to sit closer and experience more.
At Vivid Seats, you will have the opportunity to work with the flexibility and speed of a startup; while operating at massive, profitable scale. We keep our teams lean, allowing each and every employee direct accountability to creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to our applications. Good ideas are heard and implemented, and hard work rewarded. Being a part of our team means having the ability to drive impact and own the innovation that connects our tens of millions of unique monthly users to the memorable experiences that only live events create.
Location:
225 W. Randolph St
Chicago IL, 60606

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • JSPFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • AuroraFrameworks
    • SpringbootFrameworks
    • Elasticsearch Frameworks
    • RedshiftFrameworks
    • PandasFrameworks
    • JuliaFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Constant ContactEmail
    • MailChimpEmail

Location

Located in the Loop near major transportation lines including Ogilvie and Union stations, as well as the Brown, Purple, Green, and Blue CTA lines
An inside look at Vivid Seats, where engineers solve tech problems at massive scale
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What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with Nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Friends outside of work
Eat lunch together
Intracompany committees
Vivid Cares, Vivid Cleats, the FUN Committee are just a few examples of how we partner to execute initiatives that are important to our employees!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

We offer discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies, and pre-tax commuter benefits. . We host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for your morning yoga or lunchtime run. For those with strong balance skills, we also have treadmill and bike desks!

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