Director, IT: Demand Management, Planning & Analysis

| North Suburbs

Job Summary

Accountable for organizing IT demand. This role facilitates work submitted through the IT Hub and coordinates all Executive Operating Committee approved work into the appropriate delivery teams.  Ensures all work follows the appropriate process and organizes the work for delivery. Responsible for linking IT resource capacity with the work and pushes back when resources and work are not aligned. Utilizes technical and industry experience to formulate technology strategies specific to area of responsibility. Works across functional areas to implement strategies and ensure offerings are defined to maximize profitability. Evaluates and adjusts strategies to respond to customer needs.  Contributes to the general business planning regarding technology and systems required to maintain Walgreens operations and competitiveness.                                                                                    

 Job Responsibilities 

  • Develops and executes on IT product/service strategies and plans. Directs the operations of the assigned functional area to achieve strategic and operational business goals and targeted financial and content quality results.  Establishes operational objectives for managers and/or teams of professionals in order to achieve the strategic and operational objectives of the group. Responsible for executing on functional and business goals for the specified area of expertise. Proactively addresses problems a cross functional areas of the business.
  • Provides day-to-day administrative direction and oversight of key technology/information systems and general support activities. 
  • Works with key shareholders to formulate a comprehensive technology plan that is consistent with the overall business objectives and budgetary considerations. 
  • Applies broad knowledge of product/service capabilities and environment to identify new growth areas, new technology and emerging product/service opportunities. Conducts technological research by studying organization goals, strategies, practices, and user projects. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
  • Implements policies and defines approach to strategy achievement for specified area of responsibility. Analyzes long-term impact of new or anticipated strategies and decisions.
  • Manages budgets, operational plans and performance requirements for the specified are of responsibility. Responsible for meeting budgetary goals and objectives.
  • Facilitates communication between staff, management, vendors, and other technology      resources within and outside of the organization. Shares highly complex information related to areas of expertise. Interacts with senior management to keep abreast of objectives.  Interacts with direct reports and peers in management / customers / vendors to interpret information and improve cross-functional processes and programs.  Builds and enhances key internal and external contacts. 
  • May establish and manage a broad range of internal/external relationships for the support of the technical aspects of the specified area of responsibility. 
  • Allocates available resources to meet operating objectives. Ensures the ongoing training and development of direct reports.  Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

Walgreens Disclaimer-

Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.

As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

 

External Basic Qualifications

 

  • Bachelor's degree and at least 8 years of experience in Finance, Accounting, Cash Management, IT and/or Consulting  OR a High School diploma/GED and at least 11 years of experience in Finance, Accounting, Cash Management, IT and/or Consulting.
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
  • Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience managing cross-functional and/or matrix teams.
  • Experience interacting at the executive level.
  • At least 4 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work. 
  • At least 4 years of experience planning, developing, and managing departmental expense and capital budgets.
  • Experience with demand management.
  • Experience determining project priorities.
  • Experience aligning resource capacity with work.
  • Experience challenging and pushing back on key stakeholders when work does not align with priorities.
  • Experience partnering with business leaders to understand upcoming demands.
  • At least 4 years of experience planning, developing, and managing departmental expense and capital budgets.
  • At least 4 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

 

  • Master's degree OR MBA
  • At least 5 years of IT Project Management experience.
  • PMP Certification
Read Full Job Description

Location

200 Wilmot Rd, Deerfield, IL 60015

An Insider's view of Walgreens

What’s the vibe like in the office?

New hires can expect to be challenged, every day. You can also expect an extraordinarily diverse environment of collaborative professionals who are putting their talents together to fulfill the vision and mission. There are plenty of opportunities to make an impact and to grow and learn with the program. The future of IT is bright at Walgreens!

Carlos

Director, IT RunOps

How do your team's ideas influence the company's direction?

We are faced with a host of rapid changes occurring in the healthcare and retail landscapes.. To make the most of these changes, Walgreens is adapting to the fast moving technology world of today, and is committed to deploying cutting edge solutions to support our business and customers.

Doug

Senior Product Manager, Pharmacy and Retail Operations

What are Walgreens Perks + Benefits

Walgreens Benefits Overview

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. In addition to company-paid life insurance and voluntary life & personal accident insurance, the benefits below are available to our team members. To learn more visit https://jobs.walgreens.com/benefits.

Culture
Volunteer in local community
Walgreens is proud to be a Corporate Social Responsibility leader, setting the pace on some of the most important issues of our day, and our IT and digital teams are no exception.
Intracompany committees
To learn more visit https://jobs.walgreens.com/it-culture
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Every day, in a multitude of ways, the foundational principles of integrity, respect and fair dealing embraced by our founder Charles R. Walgreen inspire us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Child Care Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays

Additional Perks + Benefits

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. To learn more visit https://jobs.walgreens.com/benefits.

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