Director, IT Infrastructure & Operations

| Chicago | Hybrid
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Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter. 

Job Summary

The Director of Infrastructure and Operations leads the performance of the technical infrastructure support teams, focusing on efficiency and quality. This role serves as a key technical leader that manages a team of ~20 in the day-to-day work, prioritizing work load and proactively solving problems in addition to taking ownership of critical issues where appropriate and driving incidents to resolution. Additionally, directing the strategy and daily operations of the IT infrastructure teams in order to continuously improve the internal and external customer experience. Working with cross-functional teams to advance the efficiencies of the IT Infrastructure team and building awareness of customer issues that warrant improvements.

Responsibilities

• Provides oversight and direction for the operation and support of IT systems.
• Maintain and develop a team of highly capable and technically infrastructure problem solvers who can work independently and collaboratively to support and maintain the organizations technology core.
• Establish and maintain standard operating procedures to maximize efficiency and measure key performance indicators, consistently working to improve those metrics.
• Drive and adapt I&O roadmaps by linking targeted business outcomes with the future-state business capabilities required to achieve them.
• Develop and manage the annual I&O budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise.
• Manages and monitors projects and enhancements for IT infrastructure that improve the stability, reliability and advancement of the enterprise. 
• Provide senior management with regular status reports and alert management of any problems or potential service problems, as appropriate.
• Create and maintain internal documentation to bring consistency, repeatability and efficiency to the day-to-day operations. 
• Participates in development of newer technologies to include automation, cloud technologies and on-prem solutions working closely with cross-teams to deliver best of breed solutions.
• Partner with managed service organizations ensuring service levels are met and enhancing the IT infrastructure team's ability to focus on more strategic initiatives.
• Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget.
• Builds successful relationships with other IT and business leaders acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
• Manages a comprehensive and integrated ITSM landscape, based on best-practice processes, disciplines and related toolsets.
• Collaborates with the CISO and security organization to ensure I&O embrace and apply security requirements and maintains standards.
• Participates in formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O teams. Supports periodic reviews by internal audit, compliance teams and other risk-related functions as required.
• Provides direction on what emerging technologies should be incorporated into I&O products and services to successfully deliver overall IT strategy.
• Works with HR and the IT leadership team to develop and execute workforce plans that ensure I&O can supply skilled resources to meet current and future demand.
• Drives the adoption of (and commitment towards) service improvements.
• Serves on IT planning committees; drives the development of enterprise technology standards, governance processes and performance metrics.

Qualifications

• Bachelor's or master's degree in computer science, information systems, engineering, related field or equivalent work experience
• Ten or more years of experience in IT infrastructure 
• Strong third-party management skills, working closely with sourcing and vendor management.
• Five or more years of leadership responsibilities, including strategy, budgeting and staffing
• Demonstrated experience of influencing key stakeholders across the organization and within complex contexts
• Preferably proven experience or demonstrated capability in leading IT Infrastructure transformational initiatives in complex, dynamic environments.
• Skilled at building relationships with external providers / partners, internal stakeholders and team
• A deep passion for managing and improving organization performance through the application of supporting core infrastructure technologies and practices
• A strong desire to continually learn about new technologies
• Results oriented and metric driven.
• Work well under minimal supervision
• Maintain calmness and clarity of thought under pressure and ability to maintain confidentiality
• A deep understanding of strategic business objectives and the ability to drive results toward those objectives
• The ability to communicate and express complex ideas in terms others can understand and convey technology decisions in terms of business outcomes

It is the policy of Donnelley Financial Solutions to select, place and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran's status, actual or perceived sexual orientation, genetic information or any other protected status. 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to [email protected]#TalentknowsTalent


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularFrameworks
    • Angular.JSFrameworks
    • ASP.NETFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • TerraformFrameworks
    • DynamoDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • NoSQLDatabases
    • PostgreSQLDatabases
    • SAP HANADatabases
    • SnowflakeDatabases
    • TeradataDatabases
    • Microsoft AzureServices
    • New RelicServices
    • IllustratorDesign
    • PhotoshopDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the heart of downtown Chicago’s financial district, we are steps from all Metra stations, good eats and entertainment.

An Insider's view of DFIN

How would you describe the company’s work-life balance?

The company culture that I love the most about Donnelley is the flexibility and work-life balance. Working in this role with my peers, my leadership team, and within my own team — everyone understands that you have other things to take care of outside of your work.

Aravinda

VP, IT Infrastructure & Operations

How do you collaborate with other teams in the company?

The new employee is paired up with one or two team members to accomplish their first set of tasks and collaboration is encouraged every step of the way. We have other meetings on a cadence and will break into smaller groups when it feels right. For local employees who thrive on face-to-face collaboration, we try to meet in-person when possible.

Gary

Engineering Manager

What makes someone successful on your team?

Active and honest listening – Contrary to the stereotypical, extroverted sales rep, some of my most effective and insightful client interactions are when I do the least amount of talking, and the most active listening. Client insight is exponentially easier to excavate when you stop “pitching” – and start listening.

Carey

Senior Sales Representative

What is your vision for the company?

Our business plan reflects the change in products DFIN is selling today versus what we sell in five years. DFIN today is a company that offers a lot of professional services that we added software to, but the goal is to become a SaaS company that has services to support it.

Stephen

SVP, Global Head of Engineering

What are DFIN Perks + Benefits

DFIN Benefits Overview

The world continues to change in ways we never expected, but there is one constant: your safety and well-being is a top priority, and DFIN has you covered with our benefits.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
Employee awards
Flexible work schedule
We value a work / life balance at DFIN.
Remote work program
We have partial and fully remote opportunities at DFIN.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
Unlimited PTO structure to support Wellness.
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Family Medical Leave granted under the Family and Medical Leave Act (FMLA).
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Employee parking available
Fitness stipend
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Apprenticeship programs

Additional Perks + Benefits

DFIN has implemented a Employee Stock Purchase Program.

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