Vivid Seats
Chicago, IL

Director of IT at Vivid Seats

| Chicago
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The Opportunity 
As the Director of IT you will be responsible for setting and overseeing the execution of Vivid Seats' IT strategy and day to day IT operations.You will provide leadership to individuals involved in the development, design, and optimization of system functions supporting business processes and technical information systems platforms. You will plan, coordinate, direct and design IT-related projects for our three offices and work closely with decision makers across the company to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. You will also define and implement IT policies, procedures and best practices, all while keeping business needs at the forefront of these decisions. 

You will enhance our technology to increase business efficiency while strengthening infrastructure reliability, and lead our service desk to provide first-class support to our business units. You will work with the Systems team to collect monitoring metrics and create KPI's to improve our productivity. We need a leader who can take the initiative and isn't afraid to take the path less traveled to achieve the best long-term result. 
To be successful, you'll need 

  • A proven career overseeing enterprise-class infrastructure, technologies and applications 
  • Experience leading Systems and Service Desk teams to closely align IT strategy with the business objectives of the organization 
  • Understanding of the fundamentals of core IT services, both on premise and in the cloud. These would include Active Directory, DNS, DHCP, Office 365, Azure AD, AWS, Virtualization, Networking, and IP Telephony 
  • A strong understanding of baselines for deployment, monitoring, maintenance, upgrade and support of all IT systems, including network, servers (Windows/Linux), PCs (Windows/Mac), operating systems, hardware, and software 
  • Understanding of the fundamentals of information security; notably IAM, RBAC, NAC, VLAN/ACL, VPCs, MFA, and other access control measures 
  • A keen attention to detail, particularly around change management, patch management, inventory management, and the procurement of hardware, software, and other IT supplies 
  • Excellent written and verbal communication skills with technical and non-technical team members, especially when it comes to defining business and system requirements for new technology implementations 
  • Knowledge of how to coordinate delivery of services to user groups and ensure IT service is uninterrupted 

What We Offer 
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter- which is why we continue to grow year over year. Working at Vivid Seats puts you front and center at the opportunity to scale our best in class platform that allow our fans to sit closer and experience more. 
At Vivid Seats, you will have the opportunity to work with flexibility and the speed of a startup while operating at massive, profitable scale. We keep our teams lean, giving every single employee direct accountability to creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to the site and mobile app daily. Your ideas are heard and implemented, your hard work rewarded. Being a part of our team means that you will have the ability to drive impact and own the innovation that allows us to connect our tens and millions of unique monthly users to the memorable experiences that live events create. 

We are passionate about creating memorable experiences for our fans and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, generous benefits package and Flex PTO policy plus a variety of workplace perks. The most exciting one: We offer our employees $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.


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Where we are

Located in the Loop near major transportation lines including Ogilvie and Union stations, as well as the Brown, Purple, Green, and Blue CTA lines

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • JSPFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • AuroraFrameworks
    • SpringbootFrameworks
    • Elasticsearch Frameworks
    • RedshiftFrameworks
    • PandasFrameworks
    • JuliaFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Constant ContactEmail
    • MailChimpEmail
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What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with Nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Friends outside of work
Eat lunch together
Intracompany committees
Vivid Cares, Vivid Cleats, the FUN Committee are just a few examples of how we partner to execute initiatives that are important to our employees!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer credits and discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies (like monthly care packages!) and pre-tax commuter benefits. All employees are encouraged to use no questions asks mental health days and a floating holiday. When in the office we host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for morning yoga or lunchtime run. Employees are also able to work remotely, providing the balance life requires, when we need it.

Vivid Seats Jobs in Chicago
5

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Dev + Engineer
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Software Engineer II

Vivid Seats
Chicago
2 weeks ago
+63
As a Senior Engineer you'll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office. As a subject matter expert on your team, you will help set the direction of the design and development of our evolving paid search bidding system. You'll develop innovative solutions that give Vivid Seats a competitive advantage, mentor engineers, encourage team members, and champion technology improvements for your delivery team. 

Engineering Manager

Vivid Seats
Chicago
2 weeks ago
+63
Vivid Seats is seeking an Engineering Manager to lead a highly skilled, cross-functional engineering team to build and deliver our industry-leading point of sales system for ticket brokers. As an Engineering Manager, you'll be responsible for making sure that the applications you own scale with our business and adhere to technical best practices and organizational standards. You'll work with business stakeholders and product owners to plan and deliver the software that manages and delivers millions of tickets each year. In addition to leading the team in day-to-day execution, you will play a role in hiring new engineers as well as carrying out performance management, coaching, and delivering feedback.

Lead Java Engineer, Backend APIs

Vivid Seats
Chicago
2 weeks ago
+63
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.  The Opportunity:  As Lead Engineer you'll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell

Sr. Software Engineer

Vivid Seats
Chicago
2 weeks ago
+63
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.  The Opportunity:  As a Senior Engineer on our B2C Marketplace Team you'll make highly visible enhancements to the backend systems powering our Web app, iOS App, and Android App by maintaining and building new features across our Java

Android Engineer

Vivid Seats
Chicago
2 weeks ago
+63
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements.The Opportunity: As an Android