Director, Logistics Strategy and Operations - Zoro

| Northwest Suburbs

Company Overview

In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 300+ working out of a 60,000+ square foot building, offering more than 2,300,000 unique products.

Position Description

Leads the strategy and execution of Zoro's Order fulfillment and Returns Logistics.

  • Strong foundation in managing supply chains through the use of analytical methods and mathematical models to understand, predict and improve logistics operations, architecture, flows and processes.
  • Lead the development and operation of Zoro's Order-to-Cash processes.
  • Drive the development and on-going optimization of Zoro's order routing logic, including business ownership of a contracted Distributed Order Management system/tool.
  • Collaborate closely with Distributor Partners, including Grainger, to ensure stocking positions are taken on SKUs with high sales volumes.
  • Lead the collaboration with Grainger's DC Operations to manage order volume spikes and occasional operational outages at Grainger DCs.
  • Identify and trouble-shoot products, product categories and suppliers that are underperforming customer delivery expectations and develop appropriate response plans.
  • Oversee the development of reverse logistics policies and processes. Collaborate closely with all stakeholders, including suppliers, Customer Service and Finance.
  • Management of the Zoro drop ship cross-docks. This includes management of third party logistics providers.

Lead a team of Program Managers and Analysts

  • Director will lead the activities of three or more Program Managers. The Program Managers will have daily responsibility for the operations and on-going improvement of Zoro's various order fulfillment channels or reverse logistics program.
  • Lead the activities of analyst(s) who measure supply chain effectiveness and design order routing logic.
  • Takes personal accountability for the team's goals while also leading Team Members who are driven to constantly improve the Zoro customer experience through improved Supply Chain capabilities and processes.
  • Establish appropriate goals and metrics designed to improve the overall Team performance and take appropriate action when necessary.

Position Requirements:

  • 7-10 years' of experience in related field preferred.
  • BA/BS required; MA/MS/MBA or equivalent preferred.
  • Strong working knowledge of supply chain and reverse logistics strategies/processes; especially best practices for e-commerce businesses.
  • Must have an understanding of e-commerce generally and specifically strategies for order fulfillment.
  • Proven ability to lead successful teams by driving large volumes of high quality work.
  • Coaching team members for maximum professional growth and inspiring maximum team member engagement.
  • Demonstrated experience in driving results through a diverse set of business processes and problem solving.
  • Demonstrated ability to embrace change, demonstrate agility in relation to change and persuade/lead others through the change to minimize team disruption.

EEOC Statement

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is in River North (Chicago), a community blossoming with culture and nightlife, and the other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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