Director, Managed Services

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At the core, the Director of Managed Services will own the strategy for how we build and evolve a compelling set of managed service offerings, working closely with practice leaders, sales, and marketing to ensure there is a clear, growth-oriented strategy for taking them to market and continuously evolving them based on client demand and industry trends.

Our goal with managed services is not just to enable it within America - but to have a compelling offering that provides global reach. As a key enabler to our strategy globally, you will actively advise and coach and collaborate with key members of our global team on how to define, evolve and enable a set of relevant offerings, with the development of an aligned global capability.

Recognizing that our partners are a key enabler for the success of a scaled managed services provision, you will work closely with our global partnerships leadership team to ensure there is an aligned view of how to activate our capability and offerings with our key partners.

With an eye on growth, you will look beyond the enablement of our team within existing regions, advising when it is appropriate to consider the use of delivery partnerships, and target key acquisitions that enable the growth of the team.


Responsibilities

Core

  • Set the vision and strategy for the Managed Services service line and services.
  • Manage and coach the service owners to shape in-demand services that create high-value offerings for clients and partners and the opportunities for us to form deep trusted partnerships.
  • Constantly gathering qual and quant data from the market. This includes leading by example to develop a deep relationship and understanding of existing and prospective customers, partners and the partnerships channel, competitors, tech and industry trends to inform where we play (product-market-fit) and how we will win (differentiated positioning of services).
  • Set the right metrics to drive continuous improvement of existing services 
  • Provide insight to inspiration to drive innovation of new services and position K+C as market-leading in Managed Services
  • To drive revenue growth across this Service Line in new and existing areas, including partnerships, and to develop opportunities to create ‘resilient revenue’ that promotes delivery, enablement and ongoing managed services from the perspective of our other core service lines.
  • Collaborate with Ops and Demand to ensure the right supply of talent to deliver on the highest quality outcomes for clients.
  • 360-degree communications to ensure practitioners are excited by the primary and support services and believe they can deliver on them; to ensure that marketing and demand are delivering on the best opportunities to position the services to new and existing clients; to ensure alignment and delivery on the overall strategic direction.
  • Ensure the completeness and readiness to take services to market, including considering appropriate distributed delivery models. 
  • Contribute to Thought Leadership and inspire practitioners to do the same to promote our services and expertise within this Service Line.

Leadership

  • Harness the insight from your C-suite relationships to help define new propositions, in new sectors and in new locations across America. 
  • Support the demand and partnerships team with new and ongoing sales pursuits.
  • Collaborate with America's CTO, CPO and other service line leaders
  • Own and drive client satisfaction for the service line, continuously driving high standards and be the Executive Sponsor for high-value clients.
  • Look for opportunities to further enhance K+Cs expertise in this area through awards, public speaking and publication opportunities, engagement with partners, analysts and supporting practitioners to evangelize in the wider networks. 
Minimum Qualifications

We want all new hires to succeed in their roles at Kin + Carta. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Minimum Qualifications.

  • 7+yrs. experience leading and building a managed service business in a consulting services eco-system
  • Experience with managed service and cloud technology solutions (GCP, Azure, AWS)
  • Operational focus leading and growing technical services offering within a large organization
  • Experience successfully leading, implementing and deploying innovative go-to market strategies.
  • Experience supporting business development.
  • Strong technical background
  • Strong commercial awareness; specifically related to selling and managing margin for managed services.
  • Strong communicator both internally and externally
  • Experience in leading managed service and support organization/teams from level 1 (ticket support & client response) all the way to level 3 (engineering triage and repair)
  • Proven ability to manage complex, cross-functional, multi-stakeholder projects from start to successful finish
  • The maturity to handle confidential information with care
  • Ability to see the big picture and ensure our internal teams are constantly executing toward it yet be able to scrutinize detail and course correct to achieve the right outcome

Preferred Requirements

  • Design support processes and team structure to provide managed services for Cloud operational support for customers
  • Assist in the creation of business development collateral advertising support product
  • Assist in the development of pricing for managed services offerings
  • Maintain overall P&L responsibility for managed services offerings
  • Define operational metrics and tracking mechanisms and plan for improvements
  • Manage small team of onsite support resources and grow team to meet market demands
About Kin + Carta

Kin + Carta exists to build a world that works better for everyone. As a digital transformation firm, we bring together technology, data and experience to drive connected outcomes for clients. Those outcomes are typically in the areas of innovation, modernization, enablement and optimization. And we make it happen by being connective, adaptive and responsible in everything we do.

Consultants at Kin + Carta have the opportunity to: engage with the most cutting-edge emerging technologies, solve difficult problems for some of the world’s biggest companies, and work within a breadth of industries.

Kin + Carta is headquartered in Chicago and London with offices across four continents. Our culture and shared ways of working unite us globally, but it’s our diverse specialisms, our connections, and our courage that makes our firm a recognized best place to work.

We welcome our Kin to show up as their full selves every day. Because this is so important to us, Kin + Carta is proud to be an equal opportunity employer. To read further about our commitment to Inclusion, Diversity, Equity, and Awareness, check out our IDEA page on our website. 

If you need accommodations at any point in the application or interview process, please let us know.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • Objective CLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • Google CloudFrameworks
    • AngularFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TableauAnalytics
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • MiroDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • SmartsheetManagement
    • TrelloManagement
    • RallyManagement
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • ZoomInfoLead Gen

Location

For those who love an office, our space in Chicago is in a great tech-focused building right by Ogilvie and Union Station in the West Loop.

An Insider's view of Kin + Carta

What are some social events your company does?

Kin + Carta celebrates holidays with our office in Argentina - our US offices have introduced Argentina to Halloween, and the Buenos Aires office introduced the US to “Friends Day” in July. We also have a book club, a board game club, football and a Bachelor fantasy draft, co-rec sports, wine tastings and happy hours to celebrate new hires.

Andrea

Client Lead

What does your typical day look like?

My days are pretty dynamic — I could be preparing to lead a workshop, working on a product roadmap, sitting with research on customer interviews, mentoring team members, etc. A few things are constant every day, though: I get to solve interesting problems, I get to be creative, and I get to work with amazing people.

Michelle

Global Chief of Staff

What makes someone successful on your team?

To me, what makes individuals on my team successful is a recognition that there is always something new to learn and always more room for growth. An open, honest desire to not only learn from your teammates' expertise, but also to share your own, is a huge part of what makes a teammate at Kin + Carta successful.

Reid

Technical Principal

What unique initiatives do you have that encourage innovation?

As a digital innovation firm, creativity is in our DNA. We hold an annual client summit to harness the creativity of our Kin. Employees self-organize around our R&D function, solving problems with emerging technologies to show off to our clients. Many of these ideas have gone on to help our clients better understand their end-user.

Kelly

CEO

What are Kin + Carta Perks + Benefits

Culture
Volunteer in local community
Annually we celebrate "Pay It FWD" — a day of volunteering where employees combine forces & give back!
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Our Diversity, Philanthropy, Wellness, and Social Committees can be joined by any member of our Kin who is interested in collaborating on events and making an impact upon our culture!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We offer quarterly "Overcoming Unconscious Bias" training, which creates a common language about bias and arms Kin with tactics to mitigate it across the firm.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Anyone at Kin + Carta can create an affinity group — a safe space for the group and its allies to celebrate and reflect on shared experiences, as well as advocate for positive change across the fir
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Kin + Carta's FSA offers that employees contribute to: Flexible Spending Account, Limited Purpose Spending Account, Dependent Care FSA, Transportation, & Parking.
Disability Insurance
We offer employer-paid STD & LTD. STD has a benefit amount of 60% of your weekly earnings up to $1,500 per week. LTD has a benefit amount of 60% of your monthly earnings up to $10,000 per month.
Dental Benefits
Kin + Carta offers national PPO & HMO coverage though Delta Dental. Both plans pay provides 100% preventative care (includes oral exams, cleanings, x-rays, and fluoride treatment).
Vision Benefits
We offer national vision coverage through VSP which provides 100% coverage for annual eye exams after a $10 copay, lenses covered after a $25 copay and frames and contact lenses are covered up to $130
Health Insurance Benefits
Kin + Carta offers a national PPO and two HDHP plans through BCBS. The HDHPs have an HSA with an employer contribution up to $1,000 per year.
Life Insurance
We offer company-paid AD&D and life insurance up to $50,000. Employees have the option to elect additional Life, Critical Illness, or Accident Insurance for themself, spouse or child.
Pet Insurance
Kin + Carta offers “My Pet Protection” insurance from Nationwide which helps you provide your pets with the best care possible by reimbursing you for vet bills.
Wellness Programs
From mindfulness walk weeks to Lunch & Learns, our Wellness Committee enables a workplace that encourages environmental and social support of a healthy lifestyle.
Onsite Gym
Team workouts
Mental Health Benefits
Kin + Carta offers company-paid Employee Assistance Program (EAP).
Retirement & Stock Options Benefits
401(K)
Kin + Carta offers traditional and Roth 401(k) through Mercer Wise Retirement.
401(K) Matching
Kin + Carta offers a 4% matching contribution that is immediately vested.
Performance Bonus
Kin + Carta offers a competitive incentive program that pays out annually.
Child Care & Parental Leave Benefits
Generous Parental Leave
Kin + Carta offers a 12-week company-paid maternity and paternity leave.
Flexible Work Schedule
Remote Work Program
Most of the positions available at Kin + Carta give our employees the opportunity to choose between working primarily from an office, completely virtually, or a hybrid split between the two.
Family Medical Leave
Kin + Carta offers unpaid Family and Medical Leave Act (FMLA).
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Our "Time Away from Work" policy gives employees unlimited PTO, empowering our Kin to take the time off they need.
Paid Volunteer Time
Employees can volunteer in their communities, using our unlimited PTO.
Paid Holidays
Paid Sick Days
Employees can take sick days, using our unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some of our favorites include our New Hire Happy Hours, our company-wide holiday party, our annual volunteer event (Pay It FWD), and team outings!
Game Room
Kin + Carta's game room is decked out with snacks, a ping pong table, Wii games, a shuffleboard, and board games for all employees to use when they need a break.
Stocked Kitchen
Our Office Experience team helps to ensure that we always have fruit, coffee (brewed & a fancy espresso machine!), tea, snacks available, and all of the flavored LaCroix that we can handle.
Some Meals Provided
We celebrate our employee's birthdays with a monthly breakfast or lunch that the whole company is able to attend.
Happy Hours
Company-wide happy hours, as well as team happy hours are common at Kin + Carta. The themes and locations differ, but they are always a good time!
Home Office Stipend for Remote Employees
Kin + Carta offers an annual reimbursement up to $300 for employees who are working virtually or hybrid.
Professional Development Benefits
Job Training & Conferences
We offer a wide range of internal training programs, as well as a training budget to pursue professional development.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
All Kin are assigned a People Leader who provides 1-to-1 support, career mentoring, and leadership advocacy.
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We have a variety of fun perks, but our favorites focus on our employee's development. We know that investing in employee growth is crucial to our success as a forward-thinking firm. All full-time employees have an annual training budget and unlimited PTO, which can be allocated to training. Employees will use this to take classes, buy materials, and go to conferences.

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