Work directly with America's best employers to bring joy to millions of employees!
Note: At PerkSpot, the safety and wellness of our employees is our top priority. To provide our employees with the support they may need to maintain their personal health and wellness, our office is open and available for those employees who are interested in using it. Our long term goal is for PerkSpot employees to return to our Chicago office, however working remotely will be an option until everyone is comfortable, and it is 100% safe for all to return.
We’re looking for a talented Director of Marketplace - Member Experience to work with some of the biggest and best brands in America.
You will build PerkSpot into a valuable and trustworthy marketplace with engagement that grows over time, and ensure our operations run smoothly and consistently, at a scale across millions of members and thousands of merchants.
PerkSpot is an employee benefits company that offers exclusive discounts, as well as rewards and recognition, to millions of employees. We work with America’s top employers to offer the best perks and discounts to millions of employees. These exclusive savings are a great recruitment and retention tool that allows their employees to take advantage of unique opportunities and feel great about their company. We help employees from over 1,000 companies like Spotify, Walgreens, McDonald's, and Lyft to save on everything from gym memberships and movie tickets to electronics, new cars, and travel.
Profitable and growing, our company was founded in 2006 by good people with great vision, and we’re carrying on the work they started. In 2018, our company was proud to announce an additional investment of $50 million dollars from Susquehanna Growth Equity. As we continue to grow, we’re proud of our leadership position in the industry, but we’re committed to doing more - developing better products, reaching more employers, and getting more employees engaged with our platform. Our passion is to make every place a great place to work, starting with our own. We’re a big platform, but still a small team. That means we’re going to trust you with more responsibility than elsewhere and invest in you more.
Meet The Marketplace Team
Our Marketplace team focuses first on the needs of our members, working to build a valuable and trustworthy marketplace with engagement that grows over time. The team focuses on engaging and delighting our members, by maximizing the utilization of our personalization and communication capabilities. Simultaneously, they measure and monitor the success of our merchants within the marketplace to ensure their advertising dollars are effective. To be successful, PerkSpot must balance the needs of our members and our merchants; the Marketplace team identifies and prioritizes aspects of improving the members’ journey that will result in tangible improvements in member conversion and delight, which ultimately benefits our merchants as well. The team works with Product, Engineering, and Business Development to ensure PerkSpot pursues the right priorities.
Life As A Director of Marketplace - Member Experience
- Deliver on objectives to achieve targets for monthly active users and leads, in support of revenue goals
- Oversee content-related efforts to provide engaging insights and guidance within the marketplace, aimed at building the confidence and trust of members
- Collaborate cross-departmentally to ensure smooth operations and effective project execution
- Drive improvement and investment efforts related to member experience, conversion and engagement
How To Catch Our Eye
- Previous experience in an ecommerce business; 8+ years, preferably in a multi-sided marketplace
- Extensive experience in user communications, engagement, and yield management
- Prior P&L responsibility is highly desirable
- Previous experience creating and writing content is highly desirable
- Demonstrated skills in project management, data analysis, and leadership
The Perks of Working at PerkSpot
We’re a big platform, but still a small team. That means we’re going to trust you with more responsibility than elsewhere, and invest in you more. You’re going to grow – a lot.
We’re a small team of people with an office in Chicago’s River North neighborhood. When we are in the office, we dress how we like, boast an open time-off policy, stock a good beer selection, and we’re pretty obsessive about our coffee. Most of all, we welcome good people with lots of energy and enthusiasm.
PerkSpot offers the full suite of benefits you’d expect from a profitable, established company, including health and dental insurance, a generous parental leave policy, 401(k), pre-tax transit benefits, and fully-funded disability coverage. We have in-office bike storage, a private gym, and a shower on-site.
We hold weekly all-company get-togethers where we learn from what went wrong and celebrate what went right. Every week at PerkSpot, we aim a little higher and get a little bit better than the previous week.
How to Apply
All applications will be kept strictly confidential. Please submit a resume AND cover letter (we know it is old school, but a cover letter is very important to us) telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!
All positions require a full background screening.